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Latest Posts by Sheila Harrell

May 24, 2011

How Hashtags, @mentions, and FedEx Work Together: Customer Service in the Twitter-verse

It’s been a while since I’ve blogged as we’ve been busy working on ways to enhance our service to customers.  I also have been busy with my  teenager who keeps me current with a cliff notes version of all things cool in the world – from a 13 year-old’s perspective.   

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December 10, 2009

Worklife Balance with Holiday Cheer

The holidays are upon us. This year feels different than in years past, as there seems to be a slight recovery for the U.S. economy.  What I hope this means for us at FedEx is our customers and their recipients will be using our great services at a greater rate this year. 

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October 7, 2009

It’s a Time to Celebrate Customer Service

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

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April 24, 2009

I’m Happy to Serve at FedEx

I like challenges. I’ve decided to challenge myself this week and I want you to do the same.  I want to challenge you this week to thank those around us who help us everyday try to balance my life.   This week is Administrative Assistant week.  It is a time set aside to thank those who make our lives easier.  As I thought of the continuous challenge of balancing our lives and specifically our work life; I was reminded of just how many people I rely on to accomplish all the projects in my life.

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February 20, 2009

What Can I Do?

After a long week on the road last week I had the opportunity to engage in conversations with many team members concerning the additional pressures of balancing our checkbooks and our work lives. I heard that the team clearly understands where our economy is as a nation.   I was encouraged by your support of our management team and especially our terrific Chairman.  It reminded me just how great it is to work with people, at all levels, who really understand our business and what we need to do to ensure we continue making this company the best it can be. 

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February 16, 2009

FedEx Customer Service Reps Give Tips to Healthy Living

After having the opportunity to spend some time with our terrific FedEx folks in Harrison, Philadelphia, Pittsburgh and Memphis the past two weeks, I have learned just how valuable the conversation of work life balance is to everyone.  

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