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#DeliveringThanks: Recognizing Those Who Embody the Purple Promise

November 25, 2014

Each of the following articles feature FedEx team members who never hesitate to go above and beyond for our customers, and each has an incredible story that truly embodies our Purple Promise. These men and women have given us — and our customers — so much. This is our way of saying thank you. We’re not just grateful for the work that they do every day, we’re grateful for our entire FedEx family across the globe.

Read our stories of dedication below: Ukiah Senior Manager delivers emergency aid to accident victim, Employee of Ohio Service Provider Aids Customer in Ice Storm, Employee of Central Oregon service provider delivers emergency assistance in snow storm, A Beacon of Hope Through the Wreckage, Building Trust One Box at a TimeOn-the-Fly Coordination with Surgical Precision, Creative Problem Solving Comes in Clutch, A Very Special Christmas Gift, Going the Extra Mile on foot, Teenager Ejected from Vehicle is Saved by Courier, Team Member Saves Colleague after He Collapses From Major Heart Attack, Team Member Rushes to the Scream of 77-Year-Old Man, FedEx Driver Saves Man from Submerged Car, FedEx Project Engineer Donates Kidney to ColleagueWhatever it Takes to Get it There — and Then SomeMoms Deserve the Extra Mile


 

#DeliveringThanks: Team Member Assists Baby Victim

Elizah Losolla, Sr. Operations Admin, FedEx GroundElizah[1]

Elizah Losolla, senior operations administrator in the Northwest Wenatchee station, received the December Values Award for responsibility.

On December 11th, 2014, Elizah finished her shift and headed home as usual. Shortly after getting on the highway she witnessed a head-on collision in front of her. Quickly pulling over, she turned on her hazards and ran toward one of the vehicles involved.

While the front passenger tried to help the driver out of the vehicle, Elizah removed a young child, approximately one year old, from the back seat.

While both drivers were stuck in their vehicles until the fire department cut them out, Elizah kept the child warm and dry in her own car. She calmed and comforted the baby while waiting the half-hour for the paramedics to arrive and then stayed additional time afterward until the police had taken her statement.

Elizah has not only demonstrated our company value of responsibility but also what it means to be a person who cares about those in her community and for that we thank her.


 

Ukiah Senior Manager delivers emergency aid to accident victim

image003Northern California Ukiah Senior Manager Steve Everson was traveling northbound on highway 101 on his way to work. He was about 10 minutes from the station when he witnessed a southbound car on 101 veer off the road.

The car drove up a hill, twisted in mid-air, rolled two to three times, and then landed on its wheels.

Steve immediately pulled off to the side of the road and, being the only person on the scene, called 911. When Steve noticed the driver attempting to get out of the vehicle he ran across the highway to assist.

Steve noticed blood coming from the victim’s ear so he sat her down on the side of the road and covered her up with a blanket he found in her car. Another bystander showed up and sat with the victim while Steve gave information to the 911 dispatcher.

Steve looked down at the driver’s foot and saw blood pooling in her shoe, evidence of a broken ankle. Another driver heading southbound on 101 stopped to help. Together Steve and the new driver helped the woman into her car, allowing her to sit and get warm until emergency responders arrived. They also managed to find a towel and tape with which they stopped the woman’s ankle from bleeding.

Emergency crews arrived about 5 minutes later and transported the woman to the hospital.

Steve was thankful there were no other passengers and the woman appeared to be ok although her car was completely totaled. He observed she was wearing her seatbelt when the accident occurred and the airbag deployed appropriately, both safety features that likely saved her life.


Employee of Ohio Service Provider Aids Customer in Ice Storm

Terry Rembold photo

For Terry Rembold, Thursday Jan. 29, was just another day on his delivery route for FedEx Ground service provider, Addison Trucking, in the Dayton, Ohio area. Like most days, he was going to drive upwards of 200 miles while making 80+ deliveries along his mostly rural route.

An overnight ice storm and early morning snowfall made the roads slick and hazardous. He knew it was probably going to be a longer than normal day, but nothing he hadn’t weathered before.

And then he came across a car in a ditch.

Terry says he did what anyone else would do: He stopped to help. He helped rock the car out of the ditch and then stood in the street directed traffic while the young woman drove back onto the road.

Turns out it wasn’t what everyone else would do. Crystal Gnau, the mother on the side of the road with her two children, reported that several people passed without even slowing down, let alone stopping.

“Then came the FedEx Guy Terry who didn’t blink an eye as he took charge,” Crystal says. “He made it seamless and easy, like he’d done it several times before.”

She was so impressed she took to Twitter to report on the incident.

And Terry tells the best part of the story. “I didn’t know at the time that I had a delivery for Crystal. It was a signature required package, so if I didn’t stop and went straight to her house, I would not have been able to complete the delivery. So everything worked out just fine.”


#DeliveringThanks: Employee of Central Oregon service provider delivers emergency assistance in snow storm

Chuck Haring, Mickle Enterpises, Oregon

MickleEnterprises_LeviMickleChuckHaringLast week, amidst a Central Oregon snow storm, Mickle Enterprises displayed their high regard for safety and caring for their community.

Chuck Haring, employee of service provider Mickle Enterprises, was en route to Prineville, Oregon to deliver packages to customers in near whiteout conditions.

As Chuck was driving, a small van in front of him lost control and flipped on its side, coming to rest on the shoulder of the highway.

Chuck, a former emergency medical technician, reacted on instinct and went to work. He immediately secured the site with warning triangles and went to the aid of the motorists in distress.

Out of harm’s way, Chuck made sure the van’s passengers, a husband and wife, were responsive and stabilized. He quickly contacted 911 and then built a makeshift cover to keep them warm and prevent the snow from building up nearby as they waited.

An off-duty sheriff and nurse also stopped at the scene and assisted with the care of the couple and with directing traffic. After ensuring he was leaving the couple in good hands, and seeing the approach of a responding fire truck, Chuck continued on with his deliveries.

Safe operations has long been Mickle Enterprises’ expectation and standard for their business. This act of bravery and initiative serves to exemplify their employees’ commitment to this same high standard of safety.


#DeliveringThanks: A beacon of hope through the wreckage

Anthony Anander, Express Courier, Jamaica, NY

To share memories of their recently departed loved one, a family digitized thousands of photos to be used in the memorial service. The DVD containing the photos was shipped to New York just as Hurricane Sandy ravaged the Eastern Seaboard. No one expected the package to make it in time for the funeral.

Two days after the devastating storm, a single FedEx Express delivery truck appeared on a debris-lined street, maneuvering carefully between National Guard trucks. Behind the wheel was Courier Anthony Anander of Jamaica, New York. He was braving the storm wreckage ensuring residents still received their packages, a mark of normalcy in their otherwise upturned lives. When Anthony delivered the photo-filled DVD to the family, they and their neighbors cheered, smiling for the first time in days. And the family was able to cherish the photographs at the funeral of their loved one.

That day, Anthony delivered more than just photos or The
Purple Promise — he delivered hope and happiness to a grieving family.

 

 

#DeliveringThanks: Building trust, one box at a time

Qing-Hua Wen, Express CSR, Shenzhen, China

As FedEx Express Senior Service Representative Qing-Hua was wrapping up his daily route in Shenzhen, China, he received an urgent pick-up request. It was a shipment that had been refused by other courier companies. When he arrived, Qing-Hua understood why. The request was to transport an extremely valuable — and delicate — crystal sculpture.

For such a fragile object, Qing-Hua knew it would need the protection of a wooden box, but there weren’t any available. Thinking on his feet, he went to a nearby carpenter’s shop, but the carpenter had already left for the day. Undeterred still, Qing-Hua contacted the carpenter and asked for access to the shop so he could build the custom wooden box himself with the tools and materials inside. And he did just that.

After packing the sculpture in its new box, Qing-Hua returned to the station with the precious cargo and sent notices to each transit station regarding the fragility of the shipment. The sculpture was delivered safely thanks to Qing-Hua’s resilience, resourcefulness, and Purple Promise spirit. The customer is now using FedEx for all of his future shipments in Shenzhen.

 

 

 

#DeliveringThanks: On-the-fly coordination with surgical precision

Linda Dileo, Tech Connect CSR, Fort Lauderdale, FL

A medical device manufacturer in Europe prepared a shipment for a time-sensitive,  life-saving surgery in the U.S. They were shipping a skull implant from Freiberg, Germany to Detroit, Michigan. The manufacturer shipped the package on a Friday for a Monday surgery, unaware that FedEx doesn’t operate Friday flights out of Germany.

FedEx Tech Connect’s Linda Dileo, a Specialty Customer Representative in Fort Lauderdale, Florida, instantly took over. She took ownership of the package, personally ensuring it was placed on an airline leaving that day. Linda even arranged pre-clearance for the shipment and scheduled immediate pickup from the ramp in Detroit.

The hospital received the implant on Monday, and the patient continues to recover after a successful surgery. To the customer, the surgical team, and especially the patient, Linda is a hero.

 

 

 

#DeliveringThanks: Creative problem solving comes in clutch

Marcy Tiangco, Smart Post Facility Maintenance Manager, Los Angeles, CA

Meanwhile, at the Memphis FedEx SmartPost hub, a new customer accidentally sent about 6,000 packages without barcodes — during Black Friday and Cyber Monday. With only one re-labeling station, it was going to take at least four days (and as many as seven) for the team to re-label all the packages.

Luckily, a timely coincidence had occurred some 1,800 miles away at the Los Angeles FedEx SmartPost hub. Facility Maintenance Manager Marcy Tiangco had recently developed a method to use a spare label printer to create a functional re-labeling station.

Word traveled to Marcy about the problem his colleagues were facing in Memphis. Not one to keep a good trick up his sleeve, he called the hub immediately and shared his knowledge. The result? Three new re-labeling stations that were able to handle the 6,000 packages in a fraction of the time. The customer was so impressed by Marcy’s solution, he now ships via FedEx Express, FedEx Ground, and FedEx SmartPost. And he’s confident we can handle anything he throws our way.

 

 

 

#DeliveringThanks: A very special Christmas gift

George Cunningham

A package carrying a very special Christmas gift was delayed due to the weather in Denver just a few days before Christmas last year. Manager George Cunningham felt terrible as he explained the situation to the customer, as this delivery was especially important. The special package was a Christmas gift from siblings to their sister containing airplane tickets for her to see her youngest son in the military for Christmas. He was based in Vietnam and she had not seen him in over two years.

Later that evening, George was excited to call to the customer to let her know there might still be a chance to get her package. The plane arrived just before midnight, and George made a beeline to the container that held the package, tearing into it until he found it. Even though it was late, he immediately got into his personal vehicle and drove an hour to the customer’s address, delivering the tickets.

 

 

 

#DeliveringThanks: Going the extra mile on foot

James Reed

On a very chilly February day in Wisconsin, James Reed was completing his route when his truck stopped running due to the extreme cold. The temperature was seven degrees with a wind chill of minus 20, and there were still packages to deliver.

So, James did what he needed to do to complete his route – he loaded up his handcart and took off on foot to complete five delivery stops within an hour. James could have reported the breakdown and waited for assistance; instead, his dedication and tenacity pushed him to go the extra mile to satisfy his customers.

 

 

 

 

 

 

#DeliveringThanks: Teenager ejected from car is saved by courier

Juanita Braughton

During her workday in March, Juanita Braughton witnessed an accident in which a teenager was ejected from a vehicle. The teenager was severely injured upon landing on the roadway, and Juanita immediately rushed to aid him. She stabilized his neck and head with her hands, comforted him, and kept him from choking. While she was helping the young man, he recognized her uniform and she learned he was the 14-year-old son of a co-worker. Her caring voice and firm guidance urged him to stay calm as she waited with him until emergency care arrived.

The doctors have repeatedly said that if the fractures had not been stabilized immediately there is a high probability that the young man may have been paralyzed as a quadriplegic, or if the spinal column had been damaged in a particular location, he could have died.

The teenager is now alive, walking, and will start school soon.
Juanita represented FedEx well with her actions that possibly saved
a life. Thank you, Juanita!

 

 

#DeliveringThanks: Team member saves colleague after he collapses from major heart attack

Mark Gardner

Mark Gardner was walking into the Air Operations Complex (AOC) early October 2013, when a fellow employee suddenly collapsed in front of him. Mark rushed to his aid and assessed his vitals, quickly realizing his colleague was not breathing and his heart had stopped. Mark immediately began chest compressions and CPR. When others arrived, they took turns giving chest compressions and located a defibrillator. Medics arrived and transported him to the hospital where doctors confirmed he had suffered a serious heart attack, requiring multiple stents to improve blood flow.

The doctors attributed the team member’s survival to the actions of many, including those important initial actions of Mark Gardner, the first responder administering CPR on the scene. Mark reacted, without delay, to help his fellow coworker. Mark’s selflessness and quick judgment, along with his team of “first responders,” saved their colleague’s life that day.

 

 

#DeliveringThanks: Team member rushes to the scream of 77-year-old man 

Patricia Parrish

Attempting a delivery in a rural area, Patty Parrish heard a shout from the backyard of a home. Running towards the scream, she discovered a 77-year-old man had fallen off his deck. The man, lying in the mud, was injured and experiencing a stroke. Patty moved the man from the mud, called “911,” and contacted the man’s wife 
and brother. Patty sat beside the man for almost 45 minutes while the medics and his family arrived, keeping him calm, and later visiting him in the hospital to check on his condition.

The gentleman is convinced that without Patty’s actions, he would not be alive today. The stroke paralyzed his left side, so without Patty’s help, he might have been on the ground in muddy water, injured for hours. Patty didn’t think twice but rushed in to help someone in need. Because of Patty’s quick-actions and courage, the man survived and is back with his grateful family.

 

 

#DeliveringThanks: FedEx driver saves man from submerged car

Jerome Swierczek

In December 2013, Jerry Swierczek finished his route and was headed back to the station when suddenly there was an accident – a vehicle with two passengers plunged into a pond. The first passenger freed himself and fled the scene, but Jerry saw the second passenger was submerged with the car. Jerry immediately pulled over to help. With the forethought to grab a hammer first, he dove into the pond
 to free the driver from the vehicle. Jerry broke the back window of the vehicle, and pulled the driver out and up to safety. The driver was taken to the hospital and released with non-life threatening injuries. Due to Jerry’s quick response and his bravery, the driver walked away with minor injuries, when the outcome could have been much worse.

 

 

 

 

 

#DeliveringThanks: FedEx project engineer donates kidney to colleague 

Maurice Watts

A FedEx administrative assistant received a kidney transplant from another FedEx employee several years ago. After about a year, her body began rejecting the kidney, which required she start dialysis. Maurice Watts, Project Engineer, quickly offered to donate one of his kidneys to her. Complex testing for compatibility was conducted, and Maurice was determined to be a
 good match.

Maurice flew to Denver and successfully donated one of his kidneys to his colleague, who is doing well today because of Maurice’s innate kind-heartedness and willingness to risk his life. Maurice’s actions reflect the quality of his character, mirroring his care and compassion for others.

 

 

 

#DeliveringThanks: Whatever it takes to get it there — and then some

Lei Song, Express CSR, Dalian, China

It was a rainy afternoon in Dalian, China as FedEx Express courier Lei Song was en route to make a delivery of 14 packages of about 44 pounds (20 kg) each. Pulling up to the property, Lei realized the building’s driveway was too narrow to drive through.

Lei parked nearby, stacked the first three packages on a handcart, and wrapped them in a plastic tarp to shield them from the rain. He started up the steep driveway, but the weight, incline, and slick pavement made it impossible. Lei could only move two at a time. He then removed his coat, wrapped up the third package, and placed it on the ground while he hauled the other two up the driveway and into the building — a building with no elevator.

So Lei proceeded to carry all 14 still-dry packages to the consignee’s apartment on the third floor.

But he didn’t stop there. He even moved all of the packages to a specific room in the apartment at the request of the recipient. In appreciation of his dedication, the woman offered him a down jacket for warmth, which Lei politely declined before rushing back out into the rain to complete his route.

 

 

#DeliveringThanks: Moms deserve the extra mile

Francisco Sandoval, Ground Sort Manager, Saginaw, MI

One Saturday last spring, the Saginaw, Michigan, FedEx Ground station received 38 packages of flowers. All of the recipients lived in remote, out-of-service areas, so the flowers weren’t scheduled for delivery until the following Monday. This was not totally unusual, and not typically a problem. But this particular Monday just happened to be the day after Mother’s Day.

Sort Manager Francisco Sandoval couldn’t let all those mothers be flowerless on Mother’s Day. He was determined not to disappoint them. So he called upon multiple FedEx Home Delivery business contacts. Unfortunately, because of heavy volume, no one could handle the delivery request.

He found one FedEx Ground partner that normally delivers to the out-of-service areas Monday through Friday. But Francisco wouldn’t give up — he convinced them to make the deliveries that day. Through his dedication and persistence, Francisco made 38 moms extremely happy with an early Mother’s Day surprise from their loved ones.

 

#DeliveringThanks: Team Member Assists Baby Victim

Elizah Losolla, Sr. Operations Admin, FedEx Ground

Elizah Losolla, senior operations administrator in the Northwest Wenatchee station, received the December Values Award for responsibility.

On December 11th, 2014, Elizah finished her shift and headed home as usual. Shortly after getting on the highway she witnessed a head-on collision in front of her. Quickly pulling over, she turned on her hazards and ran toward one of the vehicles involved.

While the front passenger tried to help the driver out of the vehicle, Elizah removed a young child, approximately one year old, from the back seat.

While both drivers were stuck in their vehicles until the fire department cut them out, Elizah kept the child warm and dry in her own car. She calmed and comforted the baby while waiting the half-hour for the paramedics to arrive and then stayed additional time afterward until the police had taken her statement.

Elizah has not only demonstrated our company value of responsibility but also what it means to be a person who cares about those in her community and for that we thank her.


Comments

    Lorrie says:

    This seems like the logical place to post this. I just had an incident that I would like to report since we don’t hear enough good things. I heard a knock on the door and went to see who it was only to find a large, heavy package that was not for this residence. I live in a condo on the first floor and this was for the second floor, clear at the other end of the building. I went to see if I could find an email for the person who it was for when I heard another knock at the door. This time the package was for this unit and I asked about the other package. I was told that the big package was Fedex ground but the gentleman was not with Fedex ground. He could have just left it there but he did not, he looked at the package found a phone number and called the correct person. He told them he would bring it to them to meet him at the elevator. This is going above and beyond. Thank-you Starlon Adcock, Raleigh NC.

    robert montgomery says:

    I work at YCA in Newman GA. and everyone of the FEDEX people that come by ARE TRULY THE BEST in service, timing, and delivery/pickup!As I drive and encounter a FEDEX driver, They are ALWAYS safe and friendly!!

    Carmen Brito says:

    Excellent service thank you

    Maryann Charos says:

    Ellie Dieckleman from the Portsmouth, NH office is friendly, efficient, pleasant, professional and reliable. She drives through snow and ice with a smile on her face. She deserves an award for putting her customers first, thank you FedEx.

    Bill Bray says:

    I work with Linda Dileo on a somewhat regular basis. She and her entire team are awesome!

    mohammed hashim says:

    iam proud to say about my self that I’m work fedEx.fedEx is my dream.when I was student that time my brother going to vexation all family listen the story for fedEx.bcz he is work fedEx.when I will came to ksa2003 that time I will try work for fedEx.but I’m not get chance.I will get chance 2005 joining ops handler after work linehul get promotion retil.still now work same co.SmsafedEx changed my life.so I’m proud…..

    Melodie van der Baan says:

    Our fedex ground guy, Jesse, in Palm Beach Gardens, FL, is someone we look forward to seeing every week day. His smile, cheery spirit, words of encouragement and excellent service start our day off right. He has become as integral as our staff, our customers and our merchandise. Thank you FedEx for hiring such incredible people!

    Arvin Li says:

    DeliveringThanks: Team member rushes to the scream of 77-year-old man
    Juanita Braughton

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