It’s a Time to Celebrate Customer Service
All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again. Most actions performed by a customer service organization are usually done quietly one customer at a time. These millions of touch point interactions are not recognized publically or given attention, but they are the focal point to ensuring goodwill is created and expectations are met and exceeded! What a responsibility!
FedEx team members who provide Customer Services functions are truly heroes at FedEx. I tell our team members they are there for our customers and strive to leave every interaction with no “i” to dot or “t” to cross!
Each customer approaches FedEx with a variety of needs. Our Customer service agents must be trained and ready to assist with those needs at any time. Our Purple Promise philosophy and culture strives to make each and every FedEx Interaction to be outstanding. That means taking care of customers, being knowledgeable about the business and going the extra mile to meet their needs is central to our corporate culture.
For FedEx, we don’t sell a widget or gadget, and so our service is our product. Our FedEx team members are ready to serve the moment they take the first call, chat, email, or face-to-face interaction.
Again, these are very important responsibilities the great men and women of the FedEx Customer Service organization carry out daily! I celebrate these wonderful representatives of all of our companies this week!
Everyone who has the role of service should stop a moment and realize the impact you have on your company, your brand and our society. When service is great it makes our customers lives much easier! Customer Service is a profession that deserves more than a week for celebration.
This week is officially set aside to recognize our Customer Service Heroes! I say, Thank you, to all customer service functions who serve each day!
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December 30, 2014
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