Virginia C. Albanese
President and Chief Executive Officer
Virginia Albanese is president and CEO of FedEx Custom Critical, North America’s largest, critical-shipment carrier. The company provides 24/7 service throughout the United States, Canada and internationally, delivering hundreds of thousands of critical shipments each year. Expedited shipping services are available through the company’s Surface Expedite, Air Expedite and White Glove Services® divisions. The company also has a subsidiary, FedEx Truckload Brokerage, to meet customers’ truckload shipping needs.
Since joining FedEx Custom Critical in 1986, Albanese has worked with various departments to streamline processes and use technology to provide even better and more efficient service to internal and external customers.
As director of Safety, Recruiting and Contractor Relations in 1995, Albanese led the reorganization of the Safety department into work teams that handle all areas relating to safety, from qualifying new driving contractors to coordinating permits. Albanese improved productivity by automating many of the Safety processes. She also worked with the Contractor Relations area to offer new and innovative programs to contractors.
As managing director of Service and Safety in 1999, Albanese led a cultural initiative in the Surface Expedite division to refocus on customer satisfaction, reorganized the company’s recruiting organization and expanded the operations leadership team.
As vice president of Customer Service and Operations, Albanese led the company’s overall operations. She was responsible for strategic planning, employee development and process improvements to ensure the highest quality, most efficient service to customers. Her responsibilities also included maintaining fleet safety standards, recruiting contractors and improving retention and satisfaction among the contractors who lease their vehicles and services to FedEx Custom Critical.
Albanese earned a bachelor of science degree from Kent State University in 1985 and an EMBA also from Kent State in 1995. She is the chairwoman of the Greater Akron Chamber of Commerce and serves on a number of other boards to benefit the Northeast Ohio community, including Akron Children’s Hospital and The Boys and Girls Club of the Western Reserve.