FedEx Custom Critical

FedEx Custom Critical is North America's largest time specific critical shipment carrier providing the fastest, door-to-door same-day and next-day delivery of urgent freight, valuable items and hazardous goods.

Founded in 1947 as Roberts Cartage; became an expedited carrier, Roberts Express, in 1980; was rebranded FedEx Custom Critical in 2000.

Green, Ohio

Principal Officer
Virginia C. Albanese, President and CEO

Average Daily Volume
More than 800 shipments

Service Area
Service throughout North America and internationally

Service Hours
24/7 availability (nights, weekends and holidays at no extra charge)

More than 1,600 team members

Customer Service
1-800-762-3787 or customer support at

Ground Fleet
Exclusive use of over 1,300 vehicles in five sizes

Air Fleet
Access to virtually every on-demand aircraft in North America

Recent Awards
Logistics Management magazine: Quest for Quality Awards — “#1 Expedited Motor Carriers” (2014)
NASSTRAC: "Expedited Carrier of the Year" (2014)

More About FedEx Custom Critical

FedEx Custom Critical: North America
FedEx Custom Critical provides exclusive-use, door-to-door transportation service throughout the U.S., Canada and Mexico* – 24 hours a day, 365 days a year – for same-day shipping or overnight delivery of critical freight. When customers need it now, FedEx Custom Critical delivers – whether it's parts to keep a vital production line running, emergency generators to restore power after a storm, or a priceless piece of art that needs special handling.
*Service in Mexico provided by interline carriers.

FedEx Custom Critical: International
FedEx Custom Critical Air Expedite offers an array of solutions for international shipments, including exclusive-use charters and time-specific airfreight services. With Temp-Assure Air and Temp-Assure Validated Air services, sensitive shipments are transported in temperature-controlled cargo containers.  Register for the FedEx Custom Critical Shipping Toolkit, schedule a shipment online or track your FedEx Custom Critical shipment.

Revised September 18, 2014