FedEx Newsroom

FedEx Newsroom

TNT Operations Updates

July 6, 2017

TNT Operations Update – July 6, 2017

All TNT depots, hubs and facilities around the globe are open, operational and working to quickly clear any backlogs, and most TNT services are now available.

TNT continues to make significant progress in resuming full services and bringing critical systems back online. These remediation efforts are being carried out methodically to ensure the integrity of TNT’s information systems and operations.

Contingency plans that make use of both FedEx Express and TNT networks will remain in place to minimize impacts to customers, including offering the full range of FedEx Express services as alternatives. Some customers may continue to experience delays in service and access to package information.

TNT greatly appreciates the understanding of its customers and the commitment of its team members as they have addressed this attack on TNT information systems.

Customers seeking updated information on service availability may call TNT Customer Service or visit the TNT website at tnt.com.

While TNT operations and communications systems have been disrupted, no data breach or loss is known to have occurred. The operations of all other FedEx companies are unaffected, and services are being provided under normal terms and conditions.

We cannot measure the financial impact of this service disruption at this time, but it could be material.

 

TNT Operations Update – June 30, 2017

TNT continues to implement contingency plans to mitigate the impact of the virus that attacked TNT IT systems earlier this week. Teams are making solid progress on remediating systems and methodically bringing business critical systems and services back online including mytnt.com.

TNT is conducting normal intra-European road and air linehaul operations and continuing to pick up and deliver shipments. The networks of both FedEx Express and TNT are being used to minimize the impact to customers, including offering the full range of FedEx Express services as alternatives.

Team members across the globe are working to deliver for customers and each other as they implement contingency plans and remediate systems to fully restore services. Customers may still experience some service delays and restrictions in the short term.

Customers seeking updated information on service availability should call TNT Customer Service or visit the TNT website at tnt.com.

While TNT operations and communications systems have been disrupted, no data breach is known to have occurred. The operations of all other FedEx companies are unaffected, and services are being provided under normal terms and conditions.

We cannot measure the financial impact of this service disruption at this time, but it could be material.