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Latest Posts by Sally Davenport
May 9, 2012
For me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.Nearly 30 years ago, I joined FedEx Customer Service Operations to answer customer calls. Some customers wanted to track a package while others called to arrange a pick-up or find a drop-off location. All of them wanted to feel that I was listening attentively and cared about helping them.