FedEx Blog

FedEx Blog

Latest Posts by Sally Davenport

May 9, 2012

Business Expertise-Customer Analytics

For me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.Nearly 30 years ago, I joined FedEx Customer Service Operations to answer customer calls.  Some customers wanted to track a package while others called to arrange a pick-up or find a drop-off location.  All of them wanted to feel that I was listening attentively and cared about helping them.