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FedEx Blog

Caught in the Act…of Kindness

April 16, 2019

You probably saw the story on social media or the TV news. A driver for a FedEx Ground service provider’s random act of kindness was captured on video as he took time out of his day to shovel snow from the porch and sidewalk of a woman who’d recently lost her husband to cancer.

He didn’t leave a note or look for recognition, but when Leigh Anne Skoda’s home security camera caught Brian Scholl in action, she just had to share it. And the story took off – rocketing through social media and getting mentions on broadcast news.

We caught up with Brian and Leigh Anne and here’s what they had to say:

FedEx: What did you think when you first saw that your porch and walk had been shoveled?

Leigh Anne: The first thought that came to my mind when I saw Brian scooping my porch and sidewalks was God bless him. He is such a genuinely kind person, and I know it was no big deal to him, but it really meant the world to me!

FedEx: How did Brian respond when you thanked him for his act of kindness?

Leigh Anne: When I first thanked Brian by posting the video to my Facebook page, he responded by saying it was no big deal and he was glad to do it. He is so humble!

FedEx: Have you had other random acts of kindness happen since you lost your husband?

Leigh Anne: Oh goodness yes. There are so many great people who have done lots of kind things for us. When my husband passed, we had only lived in our town for 11 months. One time, the local flower and gift shop delivered several packages to our house on Valentine’s Day. My daughters had so much fun opening those gifts up.

Just this last Christmas, I received a letter and money from an anonymous family who had chosen to give money to our family instead of Christmas gifts to each other. I cried happy tears for a long time over that one. The amount of kindness we have been shown is such a blessing.

FedEx: How have other people reacted to this story?

Leigh Anne: People have reacted to this story in a very positive way. I think it makes them feel good to see someone helping someone out especially without being asked. Lots of people commented saying there needs more news like this out there!

FedEx: Has this changed the way that you see and think about others in your community?

Leigh Anne: Our small community is full of great people like Brian. I think it was kind of neat to see all of the people who commented on my post saying what a great guy he was. Because he is! If anything, it just makes me see how connected our community really is. And full of kindness!

FedEx: What would you like people to think about when they hear this story?

Leigh Anne: I would like people to know how just one small act of kindness can really make all the difference in someone’s life. Brian once commented that scooping is something my husband would have done, and that if he was gone he would hope someone would do the same thing for his wife.

After losing my husband, I now am mom AND dad. I do it all, and sometimes that is exhausting. Having someone step up and help us out really is a big deal! I am forever thankful to Brian and everyone who has helped us out, no matter how small or insignificant they think it might be!

— — — — — — —

FedEx: Tell us about your route and the community where you work.

Brian: My route is in Cuming County, Nebraska. I service the towns of Wisner, Beemer and West Point, Nebraska. I have the best route in my opinion – great people!

FedEx: What kind of response have you gotten from the unexpected spread of this story?

Brian: The response to the story has been very humbling. Lots of people on my route have said very nice things along with calls, text and messages. It’s rewarding for people to appreciate you.

FedEx: How can a service mindset impact your daily life, not just in your job?

Brian: Servicing my customers is always my highest goal as a driver but serving people in my everyday life is important to me. Part of life is helping people. I would help anyone in need whether I’m at work or not.

FedEx: As a driver who sees a slice of everyday life each day, how do you see ways that we can all be better neighbors?

Brian: Ways we can all be better neighbors are the simple things in life. It doesn’t have to cost anything. Opening the door for someone, asking someone how their day is going or just listening. In Nebraska people get in line to help, not to get help. If you just think of the other person and not yourself there are many ways to either help someone or just leave them with a positive attitude or comment.

FedEx: Are there things that you’d like people to learn from your experience?

Brian: It goes to show that the simplest gesture can be a huge thing for someone else. It was about being a good human being. My parents raised me that way and I want to set a good example for my kids. More is caught than taught.

Also, people are really good to me, so it goes both ways. The best part of my job is the people I deliver to. After 17.5 years they are more friends than customers.



    Pat Pate says:

    He is the kindest person. He goes beyond his duties as a Employee. He makes sure your order is delivered with a smile and a kind word. So blessed to have him as our FEDEX . Thank you Fedex for Brian

    Tiffany Scales says:

    This is a beautiful depiction of HUMANITY and SERVICE! Such character should be applauded and thank you for delivering what we at this great company promise every day- to make EVERY FEDEX EXPERIENCE IS OUTSTANDING!

    Charlotte Wilson says:

    A wonderful and inspiring story! I appreciate Jason’s response that his act of kindness was “no big deal”, but to the receiver Leigh Anne “it meant the world!” Depending on each person’s life circumstance and perspective what one considers a small act another considers as enormous and significant. KINDNESS – Pass It On!

    Terry says:

    Brian, thank you for reassuring our faith in human kindness.

    Angie Jones #30489 says:

    Brian thank you. Leigh Anne is right. Its to small things that feels your heart with joy and pride when doing for others. I to like Leigh Anne lost my husband to cancer. During our time of illness Fedex showed up one day and said since your husband is ill we would like to help as we would. They came in their uniforms as my husband set and watched them worked he was overcome with tears of joy that his fedex family was there to help. I’m grateful to people like you and others that passed it on.

    Darren says:

    Brian, great story and proof positive there is no place like Nebraska. Humbled by your service, thank you.

    Elijah bonaparte says:

    I hope this man received some kind of BZ.

    Kim Blair says:

    That was awesome of Brian! It is always the little things that make our world a better place. We need more Brian’s in the world! WTG!!!

    Alex Bondarenko says:

    Way to go! Thank you!

    Terry Osborne says:

    This is great news!!! Love this, great job my man!!

    Lena Watkins says:

    I absolutely love this! Definitely need to see more stories like this in the world.

    Tammy says:

    Caught being good! Hooray for good parenting. The best way to teach your children is by setting a good example. Your doing something right in Nebraska.

    Crystal Guthrie says:

    Wonderful kindness story! Thank you Brian for being you!

    Sematha Mitchell says:

    Very Nice.

    Jonathan says:

    Awesome! Kudos, Brian! This should be an ad.

    Lisa says:

    This story really warmed my heart today. Brian sounds like a good person for helping out a new widow and I’m sorry to hear the loss of Leigh Anne’s husband.
    Prayers to her family

    Jason Shipp says:

    This is a great reminder of what we are capable of if we take the time and effort. Thank you for sharing!

    Brian Scholl says:

    Thanks Jason.

    Shailendra Tiwari says:

    Brian did commendable job in supporting and tried healing the pain Leigh Anne up to certain extent. we all must realize at times that it can happen with any of us so kindness must exist when needed by any such survivor in our society .

    Mischelle says:

    WOW! We live in a world where more people are turning their television off and turning to social media. We live in a world where you hear of more bad stories than good. We live in a world where this doesn’t have to be so. We live in a world where people like Brian exist, but we have to find them. We live in a world where FedEx did just that. We live in a world with endless possibilities…..a world where we need more Brian’s!
    Mischelle Kelley

    Vickie Malobabich says:


    To me you exemplify “Living Your Best Life”. It doesn’t mean sailing in the carribean or climbing Mt. Everest, although commendable. To me, taking the time to do something that in most cases would not be noticed, yet help someone in a way that cannot be measured. I am proud to work with you…although in another city. If ever in Pittsburgh/PGH I would love to shake your hand. Thank you.

    Laurie Vance says:

    Wow! Thank you Brian for seeing a need and stepping up to the plate and getting it done. Your example will have a lasting impact on Leigh Ann and her family and the community around you. Well done!

    Cathy says:

    As a FedEx employee too, I am proud to be associated with such a fine team member. Bravo Brian!!


    Cheryl says:

    Thank you for sharing that the positive human spirit still exists. Brian, well done.

    Rosa Taylor says:

    Brian is a Godsend. I bet there are more people out there just like Brian but people forget to give thanks. Thank you Brian and the people on your route.

    Cindy says:

    Nebraska Strong!! Thank You Brian for just being a good person that CARES! This world is full of disconnected people who only care about themselves.

    Cindy – FedEx Ops Agent ONTA STA

    T Swan says:

    God Bless You

    Anthony (Bubba) STK 952 says:

    We need more people like this. What a wonderful story. Kindness comes a long way in life, and its little things like this that lets me know we still have great people out there. Love it thank you.

    Betty says:

    Thank you Brian for being an example. I tell my sons, your character is who you are when you think no one is watching. I am glad you are on our FedEx team…..

    Becky Grimmett says:

    Brian, Thank you for being a kind-hearted human being. It helps restore faith in humanity.
    Becky Grimmett
    World Tech Center
    Collierville, TN

    Elba Rodriguez says:

    Brian it is so great to see that there are still individual like you that helps others out there.
    Thank you for be so great!

    Shelia Staples says:

    I really need this today. It just shows that there are still good people in the world. Hats off to you sir:)

    Kathy Tunstall says:

    This is so AWESOME!! THANK YOU BRIAN for showing compassion!! Kudos to you!!

    Kristy Otto says:

    I am proud to be part of the same FedEx Family as you are. Your act of kindness is an inspiration to all of us. Thank you for all you do.

    Suzanne McKay says:

    What an inspiring story – thank you for sharing! Thank you, Brian, for choosing joy and kindness each day and for representing the FedEx family so well! BZ to you!

    Susan Mayberry says:

    Way to be the light in our sometimes dark world Brian! Kudos to you!

    Brenda Faulkner says:

    May GOD bless you and keep you Brian.

    Ametruis Knox says:

    What a wonderful man you are. Your spirit speaks for itself. Continue to do God’s work.

    Luis Fernandez says:

    Excellent ! #PROUD

    Alex Le Bon says:

    It gives hope in humanity. We need more people like him around the world. God bless him

    Elena says:

    I am so proud of you Brian.
    All the way from SG/MY FedEx! U the Man!!

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