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Tags: Global, Travel

Seeing the World Through the Eyes of FedEx

November 19, 2010

Have you ever wanted to take a boat ride through the Venetian waterways or stand on the land where civilization began? How about swim in some of the bluest, clearest water on the planet? Or eat exotic food in a faraway land?

Well, I did and it was all done through the eyes of FedEx. For me, the opportunity to observe global cultures via FedEx was an unforgettable experience – especially considering that I grew up in a town of about 6,000 people in North Carolina.

My name is Phyllis Fair and let me tell you my story. I got my first real taste of international travel 13 years ago when I was a part-time administrative assistant working at FedEx Express. At that time employees could jumpseat to any location a FedEx plane landed.

Well, I studied the FedEx Express jumpseat certification guide, completed the online test, then booked a reservation to Japan to visit my brother in the Navy who was stationed on the island of Okinawa, which is about a two-hour flight from Tokyo.

For those of you who are new to FedEx and unfamiliar with airline jargon, jumpseat is a seat in any of the aircraft designated for cabin crew and certain guests of the airline to travel. Currently, FedEx Express only allows eligible team members for business and other criteria to use jumpseat for travel on the aircraft.

Since that initial trip in 1997, I’ve had several more travel adventures as I’ve worn different hats working. Having a degree and background in journalism and communications, I was hired as a senior communications specialist. In this role, I’ve provided communication support to the Information Technology and Sales organizations.

Throughout these years, I’ve traveled to our international regions – Europe, Middle East Africa (EMEA), Asia Pacific (APAC), Latin America and Caribbean (LAC), and Canada – with some of our officers and directors to meet with our global team members. I’ve learned so much from them and grown to appreciate our global reach by seeing FedEx from other parts of the world.

Whether you’re visiting Agra, India; Venice, or Paris, in EMEA, you can feel everyone’s “joie de vivre” (joy of living) spirit. The APAC experience is just as profound. In Singapore, Tokyo and Hong Kong, people enjoy making you feel at home even though you’re thousands of miles and 13 or 14 hours away by airplane.

Although it can get bone-chilling cold visiting our team members to the north in Canada, their warmth is felt year-round. For LAC, if you’re in Chile, Mexico, or Brazil the FedEx mantra is “si se puede” “sim nós podemos” (yes, we can) and they do.

Now, after all my travels around the globe, the one thing I noticed in common among our team members regardless of where they live and work in the world is the belief in PSP (People, Service, Profit). This philosophy is truly what makes FedEx a great place to work.


    D Goodwin says:

    Wow Phyllis! Great story! I wish the jumpseating opportunity was still available! Keep traveling!

    Keena King says:

    How cool that you’ve had an opportunity to visit far away places as a result of working at FedEx! The reference to jumpseating brought back some bittersweet memories. That’s a perk I miss dearly. Thanks for sharing this great story!

    Alexander C. Dumas says:

    Phyllis this is simply a great feel good story. Iam so proud of you for everything you have done. You are a great freind and an even better person. Keep up the good work, always, Conzaodo.

    Ashley Praytor says:

    We definately feel your “joie de vivre” in the regions! They say that our experiences make us who we are and I commend you for the global perspective that you’re able to implement in your work!

    angela yuksel says:

    Great story, Phyllis! And very inspiring.

    Diane Larche' says:

    Wonderful story Phyllis. Great opportunity to travel via FedEx

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