Sheila Harrell Named Customer Service Executive of the Year
On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Executive of the Year award. Sheila was awarded the honor on November 17, 2008, but due to the busy holiday season and other commitments she was not able to attend the awards ceremony. Sheila accepted the award in front of and on behalf of her team in a small gathering on the FedEx campus.
About the CSIA
The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer service. CSIA is the professional body of choice for customer service leaders seeking professional recognition through the attainment of internationally recognized industry qualifications, certifications and awards.
CSIA is the US Representative body on the International Council of Customer Service Organizations (ICCSO) and had the honor of hosting the 2008 International Service Excellence Awards™ at the NACCM on November 17th, 2008. Judged using the International Customer Service Standard criteria, these awards are the world’s peak customer service awards. Leading customer service organizations and individuals around the globe are nominated in a variety in categories to recognize their commitment customer service excellence. www.serviceinstitute.com
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