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FedEx Blog

Sheila Harrell Named Customer Service Executive of the Year

February 11, 2009

On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Executive of the Year award. Sheila was awarded the honor on November 17, 2008, but due to the busy holiday season and other commitments she was not able to attend the awards ceremony.  Sheila accepted the award in front of and on behalf of her team in a small gathering on the FedEx campus.

About the CSIA

The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer service. CSIA is the professional body of choice for customer service leaders seeking professional recognition through the attainment of internationally recognized industry qualifications, certifications and awards. 

CSIA is the US Representative body on the International Council of Customer Service Organizations (ICCSO) and had the honor of hosting the 2008 International Service Excellence Awards™ at the NACCM on November 17th, 2008.  Judged using the International Customer Service Standard criteria, these awards are the world’s peak customer service awards. Leading customer service organizations and individuals around the globe are nominated in a variety in categories to recognize their commitment customer service excellence.


    Mark McKee says:

    I can’t think of a better person to present the 2008 Customer Service Executive of the Year award to than Ms. Harrell. She’s a talented management professional who has respect for her team members, is willing to listen to new ideas, is results-oriented, and has a great sense of humor (which is always important). I’m proud to be aligned to the FCIS group and the opportunity to work with Ms. Harrell.

    Tonya Handwerker says:

    I have had the priviledge of knowing Ms. Harrell for many years at FedEx, and I know of no other person that the word “consummate professional” applies to better than Sheila. Forever pleasant, respectful and driven, she makes everyone aspire to their greatest potential. I am so very proud for you!~

    Doug Simmers says:

    Congradulations on your award, in this day and in this age its quite an accomplishment. From your friends in the Memphis Worldwide Hub

    Renee Plummer says:

    Congrats on your award Sheila! We’re very proud of you, come back to Marion anytime!
    -US Solutions Marion

    Jacqueline Fields says:

    BRAVO ZULU! Sheila is a wonderful person and remains the same. She is a go getter and gets the job done. Sheila leads by example; she actually walks the talk. Congratulations on a great job.

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