FedEx Blog

FedEx Blog

Customer Service Posts

June 19, 2013

Remote reps moving towards the ‘Paperless Office’

When we think about sustainability and our customer service remote rep program, the first thing that comes to mind is how we have reduced carbon emissions by elimination the daily commute. We have another way in which our program is EarthSmart (solutions for a more sustainable world), and that is the reduction of our use of paper and striving toward becoming a ‘paperless office.’ 

May 9, 2012

Business Expertise-Customer Analytics

For me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.Nearly 30 years ago, I joined FedEx Customer Service Operations to answer customer calls.  Some customers wanted to track a package while others called to arrange a pick-up or find a drop-off location.  All of them wanted to feel that I was listening attentively and cared about helping them.

May 24, 2011

How Hashtags, @mentions, and FedEx Work Together: Customer Service in the Twitter-verse

It’s been a while since I’ve blogged as we’ve been busy working on ways to enhance our service to customers.  I also have been busy with my  teenager who keeps me current with a cliff notes version of all things cool in the world – from a 13 year-old’s perspective.   

October 19, 2010

How Many Prints Does it Take to Get to Disney World?

Like many great places to work, FedEx Office makes it a priority each year to recognize the hard work and success of our team members. The annual Team of the Year competition – in place since the 1980s, when the company was known as Kinko’s – is reserved to honor the best-of-the-best in our organization. One cluster, or group of stores, and one standalone center are selected based on their record of customer service, team member retention and financial performance. We also honor the top sales team in the nation for their hard work, sales performance and commitment to customers.

December 14, 2009

Pack, Ship and Win

Last week, FedEx Office had some extra holiday help. And no, it’s not what you think - Santa’s elves are still working hard at the North Pole. Instead, NFL players practiced their off-field skills of packing and shipping for customers in Dallas, Houston, Chicago, Miami, San Francisco and Washington, D.C.   This event kicked off a national sweepstakes that offers customers a chance to win a trip to the Super Bowl XLIV, the 2010 Pro Bowl and other great prizes.

October 7, 2009

It’s a Time to Celebrate Customer Service

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

April 24, 2009

I’m Happy to Serve at FedEx

I like challenges. I’ve decided to challenge myself this week and I want you to do the same.  I want to challenge you this week to thank those around us who help us everyday try to balance my life.   This week is Administrative Assistant week.  It is a time set aside to thank those who make our lives easier.  As I thought of the continuous challenge of balancing our lives and specifically our work life; I was reminded of just how many people I rely on to accomplish all the projects in my life.

February 20, 2009

What Can I Do?

After a long week on the road last week I had the opportunity to engage in conversations with many team members concerning the additional pressures of balancing our checkbooks and our work lives. I heard that the team clearly understands where our economy is as a nation.   I was encouraged by your support of our management team and especially our terrific Chairman.  It reminded me just how great it is to work with people, at all levels, who really understand our business and what we need to do to ensure we continue making this company the best it can be.