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FedEx TechConnect Posts

June 12, 2012

How working from home is contributing to our sustainability efforts: EarthSmart @ Work

Did you know that working from home programs can save not only time and money, but can also help reduce carbon emissions?  About 900 of our FedEx TechConnect customer service representatives are doing just that – working remotely through our EarthSmart @ Work program, REACH (Reps Engaged and Connected @ Home). EarthSmart encourages FedEx team members to share in the FedEx commitment to a sustainable world through ideas and actions.

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May 9, 2012

Business Expertise-Customer Analytics

For me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.Nearly 30 years ago, I joined FedEx Customer Service Operations to answer customer calls.  Some customers wanted to track a package while others called to arrange a pick-up or find a drop-off location.  All of them wanted to feel that I was listening attentively and cared about helping them.

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