FedEx Blog

FedEx Blog

An Ordinary Delivery Leads to an Extraordinary Moment

August 30, 2016

Facebook Photo

Photo courtesy of Courtney Burkett Berdon

Johnathan Nichols has met thousands of people during the course of his daily routes.

“Trying to remember them all can be a bit difficult,” said Jonathan, an employee of KPR Express, Inc., a FedEx Ground service provider.

There is one woman he’ll never forget.

Johnathan remembers stopping at a house in Central, Louisiana on August 20. While scanning the packages in his truck, he noticed a woman outside frantically washing her clothes with a water hose. He carried the packages to the door and was greeted by her daughter, Courtney. She thanked him for the delivery and mentioned that the packages were for her mother, Donna, who had recently lost her home in the floods that have devastated areas in Louisiana and Mississippi.

Johnathan started walking back to his truck when he saw Donna break into tears as she tried to salvage the clothes that remained. He felt compelled to help.

“As much as it hurts me to have a bad day, it hurts me even worse to see someone else have a bad day,” Johnathan said. “There had to be something I could do, even if it was just to give her a word of encouragement. I let her know that she had family, she had friends, and, most importantly, she had God.”

While Johnathan held hands and prayed with Donna, Courtney pulled out her phone and took a photo to capture the moment of compassion and unity.

“It stopped me in my tracks,” Courtney said. “I’m so thankful. He may never know the true impact of the moment, but I knew and my mom knew it was a very special act of kindness.”

Courtney posted the photo to her Facebook page as an example of hope amidst the tragedy happening all around in the surrounding area.

That photo has since generated over 20,000 likes, 7,000 shares and 1,000 comments.

Johnathan said he was surprised when he saw that he had been tagged in the photo and all the attention it had received.

“It broke down so many different divides and so many different barriers and so many different opinions,” he said. “It was about true love and compassion for mankind.”

Johnathan exchanged contact information with Donna and Courtney and said they will be lifelong friends.

“He has impacted us in so many ways,” Courtney said.

FedEx continues to support flood relief efforts in Louisiana and Mississippi through its long-standing relationships with The American Red Cross, Heart to Heart International, Direct Relief and Team Rubicon. These organizations are working to assess the situations in the affected areas and to provide critical needs like medicine, clothing, shelter, food and water.

Visit the following sites to find out how you can help:

Direct Relief FedEx Delivery


    Michael says:

    Give that man a Bravo Zulu.

    Artis Jefferson says:

    Darcy – my sentiments exactly!!! Sometimes all others need to know is “I Care” – and so does God!

    Sonja Floyd says:

    If not a BZ, Humanitarian nomination.

    Karen Russell says:

    Jonathan was an exceptional person you are and you DO deserve a Bravo Zulu award. Thank you…

    Erica says:

    There is still good in this world! Thank you Jonathan for bringing hope & kindness to so many! God Bless!

    Carrie says:

    What a great story! A little can go a long way.

    Teresa Stringfellow says:

    With our country in total chaos from violence and natural disasters all around the world, this is a true example that our faith and prayers can bring hope to those in suffering. Just takes one act of kindness at a time !!

    Nate says:

    I second that. Give him a Bravo Zulu!
    What an exceptional person, and a great courier!
    May God Bless him and his new friends!

    Kimberlie D Gallowy says:

    Bravo Zulu for sure!!!! May God continue to Bless you Jonathan

    Tiffany Scales says:

    The picture alone was “bravo” worthy-but the article is an absolute tear jerker. Thank you, Mr. Nichols- hats of to you.

    Tammy Fisher says:

    The power of 1!

    Wendy says:

    God Bless you Johnathan … not thinking of anything but needing to offer comfort. Thank you for being you and being part of the FedEx Family!

    David Alemany says:

    What a great story. We need more acts of kindness like these in the our world today. Bravo Zulu Johnathan Nichols, you made my day also.

    Susan says:

    If we all stopped to show compassion as Johnathan did, what a difference we could make – the Power of One! Bravo Zulu, Johnathan!

    Melissa says:

    Give that man a Bravo Zulu.

    Dave Smith says:

    In a fast paced world… a fast paced industry……Johnathan reminds me that I sometimes need to slow down and take time to serve others.

    Thanks for setting the example Johnathan. You are awesome !!

    Brett says:

    Is a coincidence that the Purple Promise met the Golden Rule near the city of Baton Rouge, which is home to the purple & gold LSU Tigers?

    Way to geaux, Johnathan!

    Karen Rice says:

    Awesome Job Johnathan. let your light shine through

    Darcy says:

    Johnathan has a big heart and knows what is important in our world – Compassion, caring and God. Thank you Johnathan for making the world a better place.

    Pat Tuia says:

    Outstanding! Lost for words…

    Tony Pacheco says:

    This is a tough business, filled with a high number of tender hearts. You set the standard by which all of us are judged. Empathy, compassion, and a willingness to share Gods love with those in need during a busy delivery day is a gift to us all.
    Thank you Johnathan Nichols..

    Trina Sarabia-Coon says:

    Johnathan, it is always nice to work with a well envisioned colleague. Your positive energy radiates into us. I am so grateful, thank you.

    Artis Jefferson says:

    And – this is what’s expected of us!!! Bringing comfort to and loving each other! Johnathan – you ‘ROCK’!!!

    Karen says:

    Thank you for not censoring out God. Johnathan’s words are simple yet golden, and are needed now more than ever.

    Kece says:

    I have the pleasure of working with Johnathan everyday. He’s a great guy.

    Rosalind Anderson says:

    Jonathan, you are truly a good samaritan. You helped to shed a little light to a dim situation. Continue to let your light shine. It amazes me how a little can go such a long way. YOU THE MAN!!!

    Jay CAllahan says:

    Right on!! BZ!

    Tedric Anderson says:

    Power of one. Lead on!!!

    Michelle Crews says:

    The Power of God Awesome story and Awesome young man of God keep letting your light shine. Made my day



    Garry Destin - BOSR says:

    When I saw that picture in facebook, it melted my heart, and I remembered after Katrina, and went to Louisiana and helped for 3 weeks. I love mission work, and among all GOD. I had the privilege to work with Direct Relief, and now as an employee of FedEx, I love how we reach out ot help others. FedEx cares… God bless.

    Mike Zasadny says:

    Reading the above story is just one example of why I love working for FedEx! We have a culture that’s based on PSP and what Johnathan did is Living PSP in it’s purest form! Great Job Johnathan

    Charles Rule says:

    Thank you for turning around and going back Jonathan. That’s called following your heart. That’s what the love of God will do. We need more of this in the world

    You are already blessed.

    Johanna Dyer says:

    Just when Mrs. Donna have lost all your belongings and almost lost her hope. God send her an angel to communicate via Johnathan that she can overcome this and move on. Good job Johnathan. The power of a simple prayer!

    Ramona says:

    Jonathan, May God bless you for doing something that He require all of us to do..pray for others in need and show love and compassion to those who need it. We never know when we may be in the same situation that Donna and others like her are in and we need someone to pray for us. God Bless You for taking the time to be so kind

    Fiona says:

    Sometimes we forget that it is the little things that mean the most

    Terrill Pearson says:

    REMARKABLE!!!!Touching the hearts of others is the most genuine gift one has to offer… Thanks Jonathan.

    Ora Guy says:

    Way to Go Johnathan – truly amazing. An example of how one can make a difference – showing FedEx’s Power of One spirit.

    God Bless You.

    Nita Mckay says:

    Thanks, for being a bright light in her dark space! 🙂

    allen harrison says:

    Random Act of Kindness. Thank you Johnathan for taking time out of your day to help someone in need. Your prayer will certainly help her see there is kindness in this world. That other aren’t so busy to stop and help those in need. Thank you sir

    Lauren Reed says:

    This is a beautiful act of compassion. Well done Jonathan.

    Jerrald Cooper says:

    We need more random acts of kindness in this world. We can start here in our own backyard. What a great example!

    Esther says:

    Way to let you little light shine Johnathan!

    Sonja LeFlore says:

    Awesome act of kindness Jonathan! You’ve not only touched Donna and her family, but also your FedEx Family, the social media – Facebook family – the world. See…that’s how the Power of One works!

    Ginger Ross says:

    You never know what people are going through.Just one act of kindness can give hope to a perceived hopeless situation. Johnathan, you are a true example of how FedEx cares.

    Rose Booker says:

    This is POWERFUL!!!

    May God continue to bless you!

    Jacqui says:

    This is amazing. Just goes to show it cost absolutely nothing to make somebodies day. Pay it forward.

    Eva Laborico says:

    Love it. Spreading positivity is everything.

    Melinda says:

    That was a display of Godly love and kindness.

    Jose Otoya says:

    Thank you for not censoring God almighty from this very neat story. Thank you Jonathan for heeding the Spirit’s leading.

    The bible declares in Hebrews 13:2, “Do not forget to entertain strangers, for by so doing some have unwittingly entertained angels.”

    Mandie Schall says:

    This tugs at my heart strings! <3



    Mildred Orr says:

    Heartwarming! The reality is that we are the God’s conduit, delivering His compassion and His love to meet the needs of the disenfranchised. There by the grace of God go I.

    Evelyn Y. Booker says:

    I NEED A TISSUE! Thank you God for people like Jonathan.

    Krystal Walker says:

    Thank God we still have Jonathans out there. Prayers out to them all!

    Anonymous says:

    So Awesome I just had to read story saw this daily we never know where we will end up & who will LIFT us up! Incredible story loved it..

    Laura Beemiller says:

    Love this story! BZ Johnathan!!

    Deanna Day-Turner says:

    Jonathan that was wonderfully done. What a blessing you were to her and her family. Way to represent the purple. This family will forever remember this act of kindness. Kudos to You!!!!!!!!

    Sarala says:

    There is still good in this world! With the likes of Jonathan Hope & Kindness will never cease. God Bless you Jonathan! May you touch may more lives.

    Vera says:

    Rock on Johnathan!

    Hayley Young says:

    Carpe diem! A glorious act of kindness, Johnathan!

    Shane Kent says:

    This deserves more than a BZ. What a meaningful and selfless act.

    Asia Nevilles-Smith says:

    I’m so happy that this Jonathan is being recognized for having such a big heart! My Sister lives in Covington, La and shared this with me several weeks ago. I immediately shared it with my FedEx Facebook community in hopes that it with spread and get back to the powers that be @ FedEx. I pray that he receives some kind or recognition beyond verbal bravo Zulus.

    Beth Moore says:

    Way to go, Jonathan! Great job spreading the Good Word and making all of the FedEx family look wonderful! God bless you and yours

    Arnul David says:

    Greets from Colombia South America Jhonatan, you made us feel proud to be FedEx employees!!!

    Peggy McDonald says:

    Reading this brought tears to my eyes thank you Jonathan for being an inspiration to all!!!

    Alex Duenas says:

    Simply awesome…thanks for inspiring hope and kindness, Jonathan!

    Jackie Jackson says:

    Thank you, Jonathan, for stopping to show kindness and that you care. You’ve modeled the way for us to follow!

    MJ Burke says:

    It is pleasure to work with Johnathan everyday he is truly an Awesome Man of GOD

    Claudia says:

    God bless you Jonathan. Your loving action brought tears to my eyes. May we all take up on your example.

    Patrick says:

    “…do it to the least of these…and GREAT shall be your reward!” Hey Jonathan, nice crown!

    George says:

    Well Done Jonathan for going above and beyond! To remind someone of the surety of God’s presence is truly comforting and brings lasting hope! Bravo Zulu!

    cr says:

    Good job! taking a moment to address people’s spritual needs goes above and beyond. May Jehovah, the God of all comfort, answer her prayers! 2 Corinthians 1:3, 4

    Pat says:

    God bless you Jonathan. This is a perfect example of agape love. If everyone did this, this world will be a much better place. This is something we all need to do. Good Job. BZ to you.

    Mary says:

    Simply Amazing. I could feel a smile slowly grow on my face as I read this story. Great way to start off the week! Go Jonathan!

    Jerry says:

    The Purple Promise in action…couldn’t be prouder. BZ Jonathan!

    Martha Parra says:

    BZ Jonathan*we are proud of you** big hug

    Vicki Towles says:

    Thank you for publishing this beautiful story. BZ & beyond to Jonathan for showing compassion and love by giving one of the greatest gifts mankind can give: faith through prayer.

    I’m so proud to work for FedEx because of our amazing team of employees.

    God Bless-

    Jason Boucher says:

    Nice. I for one know how busy couriers are. The fact that you put your pressure aside to have a moment with someone who needed it says a lot. Good job sir!!

    Anastasia Reitz says:

    You never know when GOD is going to show up and through who, but trust and believe that GOD is always there! GOD bless them both! ;-D`

    Diane Gallagher says:

    Beautiful photo, says more than words ever can, such a selfless act of kindness… BZ for sure 🙂

    Gail says:

    Thank you Jonathan for taking the time out of your hectic day to comfort someone in need. You are a true humanitarian!! I wish there were more people like you, our world would definitely be a better place! Good Job!!

    Linda E. says:

    Jonathan your story has made my day. Not only as a fellow FedEx employee but as a kind and loving human being. God bless you for showing such kindness and setting a beautiful example of how we all should be.

    Melanie says:

    God Bless You Jonathan for sharing the compassion and love of Jesus. May we all continue to walk by his divine example.

    Sharon Young says:

    Jonathan, thank you for just being you and falling back on your beliefs and faith in God in order to shine, share light with others, and represent this company in the brightest possible light!! God Bless You!!

    Aldine H.B. says:

    Jonathan, thank you for showing the kindness, compassion, and love that still exists in today’s society. The world truly benefits from people such as you. Continue your kind ways and know that you have impacted not only Donna & Courtney, but those who have read your inspirational story as well.

    Charlyne says:

    Absolutely, positively beautiful. Johnathan, We all appreciate you for the hope and faith you shared with Donna and continue to share with others. God Bless You for your heart of compassion. 🙂



    ron gonsalves says:

    Johnathan just amazing thanks for representing!!

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