fedex.com: 10 years and one billion tracked shipments later, still going strong
Paris – February 3, 2005 – FedEx Corp. (NYSE:FDX) celebrates an e-business milestone this month via the 10th anniversary of fedex.com. Ten years ago, the company launched fedex.com with full package status tracking functionality — before most prominent companies began exploring Web applications. Ever since, the services available on fedex.com have been used by millions of FedEx Express customers in the EMEA region to make shipping quicker and more convenient.
The vision was simple: use the Internet to provide customers with real-time information about their shipments and reduce the volume of customer service calls. Today, over 2.5 million FedEx Express customers visit fedex.com daily, and Internet-based systems are a critical part of the FedEx business engine. Nearly 70% of FedEx Express’ average daily volume of 3.1 million packages is generated by customers connected to FedEx via the Internet and the company invoices over US$3 billion worldwide annually via electronic transactions.
"fedex.com embodies our commitment to develop innovative technologies that deliver a superior customer experience," said Eric Keane, Vice-President Information Technology and Chief Information Officer, FedEx Express EMEA. "Moving many of our customer transactions online has not only allowed us to develop a number of time-saving tools and resources for our customers, it has allowed us to save millions in costs."
Over the years, customers have used fedex.com to track the status of over a billion packages online. Its focus on value has led the company to receive recognition from a number of award organizations including "Outstanding Web Site" by the Web Marketing Association in 1999, 2000, 2003, and 2004. In addition, FedEx consistently ranks in the top 10 of the Keynote Business 40, a weekly Internet performance index that measures the download speed of corporate Web sites.
Tools like FedEx ® Global Trade Manager, FedEx InSight SM and FedEx Invoice Online are industry firsts and make it easy for customers to engage in international commerce and manage their supply chains. FedEx ® Global Trade Manager offers online access to printable forms and regulations required for international shipping, and calculates the duty and tax information for more than 118 countries. FedEx InSight SM offers unprecedented visibility into a company’s supply chain movements, while FedEx Invoice Online permits customers to save time and money by providing real-time access to their accounts, invoices and shipment details.
By delivering critical information and services that can be easily accessed in real-time via the Web, fedex.com is putting world-class shipping capabilities within the reach of customers around the world.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $27 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 250,000 employees and contractors to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit fedex.com.
About FedEx Express
FedEx Express, a subsidiary of FedEx Corp., connects areas that generate 90% of the world’s gross domestic product in one to three business days with door-to-door, customs-cleared service and a money-back guarantee. The company’s unmatched air route authorities and infrastructure make it the world’s largest express transportation company, providing fast, reliable and time-definite transportation of approximately 3.2 million packages to 215 countries each working day. FedEx Express employs more than 137,000 employees and has approximately 50,000 drop-off locations, 663 aircraft and approximately 41,000 motorized vehicles in its integrated global network.