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FedEx Newsroom

FedEx Continues To Deliver In Singapore Customer Satisfaction Index

Institute of Service Excellence Study Names FedEx As Leading Logistics Provider Among Customers For Fourth Consecutive Year

September 21, 2016

SINGAPORE, September 21, 2016 – The Customer Satisfaction Index of Singapore (CSISG) conducted by the Singapore Management University’s Institute of Service Excellence (ISES) has revealed that FedEx Express is once again the preferred logistics provider among customers in Singapore.

The 2016 Q2 edition of the CSISG surveyed the Education, Transport and Logistics sectors.  In this year’s Index, FedEx Express once again ranked first in the Courier Services sub-sector with a score of 73.6 points, an improvement on the 73.2 points achieved last year.

“This is a great achievement for our operations in Singapore that builds on our success on top of the previous three years.  I am especially delighted for our dedicated team members who consistently drive this high level of customer service excellence,” said Khoo Seng Thiam, managing director, FedEx Express Singapore.  “At FedEx, we are driven by the Purple Promise which is our commitment to deliver an outstanding experience to customers. Today’s index results validate our efforts and will serve as motivation to continue enhancing the service we provide.”

Now in its tenth year of indexing, the CSISG is an annual national study that measures customer satisfaction among Singapore residents and tourists across a number of sectors.  This edition of the survey gathered feedback from a field sample of more than 13,000 respondents and was conducted between April and July of this year.

The CSISG measures customers’ satisfaction levels with companies and scores customer satisfaction on a scale of 0 to 100 with higher scores representing peak performance.

 

About FedEx Express

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories.  FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee[1].

 

About FedEx

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.  With annual revenues of $58 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.  Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 400,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities.  For more information, visit news.fedex.com.

 

Note to Editors:  FedEx Express press releases are available on the World Wide Web at www.fedex.com

 

For further information, please contact:

 

Arlyn Samaniego, FedEx Express

Tel: (+63) 9178325250

Email: arlyn.samaniego@fedex.com

 

OR

 

Andrew Cheong, Edelman Singapore

Tel: (+65) 6347 2342

Email: andrew.cheong@edelman.com

 

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[1] Subject to relevant terms and conditions

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