FedEx EMEA announces new strategic appointments reinforcing its commitment to placing Customers at the heart of its business
Brussels, Belgium, March 7 2006 – FedEx Express, a subsidiary of FedEx Corporation (NYSE:FDX), and the world’s largest express distribution company, has announced senior level EMEA appointments in Customer Experience and Human Resources, consolidating its commitment to offer superior customer service.
FedEx has appointed Antje Schütt-Fahrenkrog to the newly created role of Vice- President, Customer Experience, EMEA. Antje joined FedEx as a service agent in 1986, and progressed rapidly to Managing Director, Central and Eastern Europe – a key region for FedEx – and then to Vice-President, Operations for the region, her previous position. Antje made significant contributions to the EMEA business along the way, including centralising the customer service function and creating the first call and customer service centres in Germany and Switzerland.
Schütt-Fahrenkrog commented on her appointment, “The creation of this new role underlines FedEx’s commitment to delivering excellence to every customer. It is my goal to ensure that FedEx represents a high level of customer experience in the eyes of each and every one of our customers and I’m very excited about the future.”
Dominique Van Den Peereboom, has been appointed to the role of Vice-President Human Resources, EMEA. Dominique has been with FedEx for three years, most recently serving as the Senior Manager for Human Resources in France. Prior to that, he served as the HR director for ACNielsen Corporation. He will continue to build on the successful employee programs that have earned FedEx the distinction as one of the best places in Europe and the best place to work in India by the “Great Places to Work Institute.”
Dominique commented, “FedEx is committed to its people and to creating the best possible work environment for its employees, as demonstrated by its consistently high rankings in the Great Places to Work surveys across the EMEA region. It is this commitment and determination, which is evident in all FedEx employees, that has made me want to return to FedEx, where I was personnel & labour relations manager in the early nineties. Valued employees mean happy customers which is how we will continue to deliver exceptional customer experience.
I am confident that with a combination of my knowledge of HR management across a number of organisations, and FedEx’s commitment we will be able to deliver exceptional results.”
Robert W. Elliott, President, FedEx Express EMEA, commented, “Through ongoing dialogue with our customers we have introduced a number of initiatives to enable us to better respond to their needs. This re-organisation of our structure and the creation of a new Customer Experience leadership role reinforces our pledge to place customers at the center of everything we do”.
Elliott continued, “Exceptional Customer Experience can only be accomplished by continuing to strive for excellence in the workplace. Our people are what make us successful. We believe each FedEx employee plays a key role in delivering outstanding service to our customers”.
He added, “These new appointments are outstanding additions to our team and solidifies our commitment to employees and customers alike”.
Michael Mühlberger, formerly Managing Director for Operations Central and Eastern Europe, replaces Schütt-Fahrenkrog as Vice President for the region and is based in Frankfurt.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of US$31 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brands. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 260,000 employees and contractors to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information about this acquisition, visit www.fedex.com.
About FedEx Express
FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed.