FedEx Newsroom

FedEx Newsroom

FedEx Express Launches QR Pay To Meet Evolving Needs of Businesses in Asia Pacific

Enhancing Customer Experience with Quicker and Easier Payment Options

November 4, 2018

HONG KONG, November 5, 2018 — FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, has launched QR (Quick Response) Pay, a QR-code based mobile payment, in Australia, Hong Kong, Malaysia, Philippines, Singapore, and Thailand. This faster and easier payment method enhances the customer experience and facilitates an efficient shipping process, which is key in helping SMEs keep up with today’s fast-moving business world.

Supplementing existing online payment methods (such as through FedEx Billing Online), QR Pay is a secure and convenient mobile payment option using a QR code, which is embedded with a unique payment link. QR Pay simplifies the payment process by eliminating the need to have shopping carts, booking engines or checkouts. With QR Pay, customers can make payments with credit cards as well as e-wallets such as AliPay and WeChat Pay (where available) to cater to different customer needs. Customers can simply scan the QR code provided by FedEx couriers or printed on their invoices[1] with their smartphones, which will then automatically direct them to the payment page.

“FedEx is constantly looking for ways to innovate, pioneer new solutions and offerings to address customers’ evolving needs in the region,” said Karen Reddington, President, Asia Pacific, FedEx Express. “The introduction of QR Pay is an example of how FedEx is using technology to provide greater flexibility and convenience for our customers, and ultimately a better experience when it comes to managing their logistics needs.”

Asia Pacific is leading the world in mobile payment with more than half (53%) of connected consumers using their mobile devices to pay for goods or services at point of sale. Rising mobile penetration is a key driver, with the number of smartphone users across region now over a billion[2]. Seeing the clear trend towards mobile payment adoption, SMEs are also harnessing new technologies to expand their business. According to a recent research commissioned by FedEx Express[3], 73% of SMEs are already current users of mobile payments, with 69% of these businesses likely to increase usage in the next 12 months. Thirty percent of current non-users are likely to begin using mobile payments as well.

QR Pay will soon be expanded to other markets in Asia Pacific.

[1] QR code provided on invoice is available in Hong Kong, Malaysia, Singapore and Thailand.

QR code provided by courier is available in Australia, Hong Kong, Malaysia (Ipoh), Singapore, Philippines and Thailand.

[2] https://www.tnsglobal.com/asia-pacific/intelligence-applied/asia-pacific-leads-world-mobile-payments-latest-study-kantar-tns

[3] “Global is the New Local: The Changing International Trade Patterns of Small Businesses in Asia Pacific”, a FedEx commissioned independent study, July 2018.

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