FedEx Express Revolutionises Online Data Tracking With FedEx Desktop
France, November 19, 2009—FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, has pioneered a new, state-of-the-art desktop tracking tool to provide customers with real-time visibility on the status of their shipments. FedEx Desktop will help customers save valuable time by sending automatic real-time shipment updates and status summaries directly to the customer’s desktop until the shipment is delivered.
As the first logistics company to pioneer the use of the Internet for online package status tracking in 1994, FedEx Desktop marks the latest advancement in the company’s commitment to customer innovation.
Available to download free-of-charge from fedex.com, FedEx Desktop takes just minutes to download and install on the computer. By eliminating the need to open the Internet browser or log on to fedex.com, FedEx Desktop offers customers seamless access to package information of shipments sent via FedEx Ship Manager. Users can also add FedEx tracking numbers manually into the application.
Its full range of tracking functions includes a ‘drag and drop’ feature which allows customers to drag details of their shipment onto their desktop, or the ability to give shipments ‘nicknames’ to help with tracking purposes. Users who don’t want to see the program running on their desktop can choose to let the application run in the background and receive critical alerts via a pop up screen.
“FedEx Desktop is an evolution of our commitment to innovation and online data management and we’re confident in its ability to give our customers the functionality, speed and ease of use they require, and have come to expect of FedEx services,” said Andrew Self, vice president, Marketing & Communications, FedEx Express Europe, Middle East, Indian Subcontinent & Africa. “Experience tells us that FedEx customers want greater clarity about the status of their shipments and the ability to manage tracking data based on individual preferences,” he added.
Available across 25 countries in Europe,* FedEx Desktop joins a suite of other multi-channel shipment visibility tools offered by FedEx. Whether it’s tracking via fedex.com or the recently launched FedEx Mobile for iPhone, FedEx continually innovates to give customers instant information at their fingertips using a full range of web tracking technologies. Since the launch of fedex.com, the site has continued to grow exponentially with 20 million unique visitors a month and over 6 million daily tracking requests, meeting customer needs for increased value and convenience through innovative tracking technologies.
For more information and interactive demonstrations for FedEx Desktop, visit http://www.fedex.com/us/desktop/.
* FedEx Desktop is now available in English with supporting information in local language for use in the following countries: Bahrain, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, India, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.
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