This year’s and last year’s quarterly consolidated results have been adjusted for:

“Fiscal 2020 is a year of continued significant challenges and changes for FedEx, particularly in the quarter just ended due to the compressed shipping season,” said Frederick W. Smith, FedEx Corp. chairman and chief executive officer. “We have significantly enhanced our e-commerce capabilities with strategic initiatives including year-round seven-day FedEx Ground delivery, enhanced large package capabilities and the insourcing of FedEx SmartPost packages. These changes have been well-received by the marketplace as reflected in our record volumes this peak season. While we have experienced some higher-than-expected expenses this quarter, we forecast FedEx Ground operating margins to rebound to the teens in our fiscal fourth quarter as the bow wave of costs for these changes is absorbed.”

“Thanks to over 490,000 FedEx team members for their hard work and dedication to our Purple Promise of making every FedEx experience outstanding.”

Operating results declined due to weak global economic conditions, increased FedEx Ground costs from expanded service offerings, the loss of business from a large customer, a continuing mix shift to lower-yielding services and a more competitive pricing environment. In addition, the later timing of the Thanksgiving holiday resulted in the shifting of Cyber Week into December, which negatively impacted the quarter’s results. These factors were partially offset by lower variable incentive compensation expenses and increased yields at FedEx Freight. Net income includes a tax benefit of $133 million ($0.51 per diluted share) from the recognition of certain foreign tax loss carryforwards.

FedEx Express recorded asset impairment charges of $66 million ($50 million, net of tax, or $0.19 per diluted share) related to the permanent retirement of 10 Airbus A310-300 aircraft and 12 related engines. During the remainder of fiscal 2020, FedEx Express will make further network capacity changes by reducing flight hours. The company continues to evaluate if additional aircraft retirements are warranted.

“Our strategies are clear: To develop the premier e-commerce portfolio in the U.S., improve international profitability, enhance our market-leading revenue quality and continue to optimize our U.S. and international networks,” said Rajesh Subramaniam, FedEx Corp. president and chief operating officer. “We are also taking immediate actions to address the short-term challenges facing our business, including eliminating multiple international flights to reflect reduced global air freight demand. These actions combined with benefits from the TNT integration should allow FedEx Express to enter fiscal 2021 with profit improvement underway.”

Outlook

FedEx is unable to forecast the fiscal 2020 year-end mark-to-market (MTM) retirement plan accounting adjustment. As a result, the company is unable to provide a fiscal 2020 earnings per share or effective tax rate (ETR) outlook on a GAAP basis.

FedEx now forecasts fiscal 2020 earnings of $9.10 to $10.35 per diluted share before the year-end MTM retirement plan accounting adjustment, and earnings of $10.25 to $11.50 per diluted share before the year-end MTM retirement plan accounting adjustment and excluding TNT Express integration expenses and aircraft impairment charges. The company’s ETR is now expected to be 23% to 26% before the year-end MTM retirement plan accounting adjustment. The capital spending forecast remains $5.9 billion.

“Our revised guidance reflects lower-than-expected revenue at each of our transportation segments and higher-than-expected expenses driven by continued mix shift to residential delivery services,” said Alan B. Graf, Jr., FedEx Corp. executive vice president and chief financial officer. “In response, we are implementing reductions to the global FedEx Express air network to better match capacity with demand. We are also further restricting hiring and pursuing opportunities to optimize our networks, including investments in technology aimed at improving our productivity and lowering our costs.”

These forecasts assume moderate U.S. economic growth, the company’s current fuel price expectations, no further weakening in international economic conditions from the company’s current forecast and no additional adverse developments in international trade policies and relations. FedEx’s ETR and earnings per share outlooks are based on the company’s current interpretations of the Tax Cuts and Jobs Act (TCJA) and related regulations and guidance, and are subject to change based on future guidance, as well as FedEx’s ability to defend its interpretations.

Corporate Overview

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $69 billion, the company offers integrated business solutions through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 490,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com.

Additional information and operating data are contained in the company’s annual report, Form 10-K, Form 10-Qs, Form 8-Ks and Statistical Books. These materials, as well as a webcast of the earnings release conference call to be held at 5:30 p.m. EST on December 17, are available on the company’s website at investors.fedex.com. A replay of the conference call webcast will be posted on our website following the call.

The Investor Relations page of our website, investors.fedex.com, contains a significant amount of information about FedEx, including our Securities and Exchange Commission (SEC) filings and financial and other information for investors. The information that we post on our Investor Relations website could be deemed to be material information. We encourage investors, the media and others interested in the company to visit this website from time to time, as information is updated and new information is posted.

Certain statements in this press release may be considered forward-looking statements, such as statements relating to management’s views with respect to future events and financial performance. Such forward-looking statements are subject to risks, uncertainties and other factors which could cause actual results to differ materially from historical experience or from future results expressed or implied by such forward-looking statements. Potential risks and uncertainties include, but are not limited to, economic conditions in the global markets in which we operate; anti-trade measures and additional changes in international trade policies and relations; a significant data breach or other disruption to our technology infrastructure; our ability to successfully integrate the businesses and operations of FedEx Express and TNT Express in the expected time frame and at the expected cost and to achieve the expected benefits from the combined businesses; our ability to successfully implement our business strategy and effectively respond to changes in market dynamics; the impact of the United Kingdom’s expected withdrawal from the European Union and the terms of its withdrawal if it ultimately occurs; our ability to match capacity to shifting volume levels; changes in fuel prices or currency exchange rates; the impact of intense competition; evolving or new U.S. domestic or international government regulation or regulatory actions; future guidance, regulations, interpretations or challenges to our tax positions relating to the TCJA and our ability to defend our interpretations of the TCJA; our ability to effectively operate, integrate, leverage and grow acquired businesses; legal challenges or changes related to service providers engaged by FedEx Ground and the drivers providing services on their behalf; disruptions or modifications in service by, or changes in the business or financial soundness of, the U.S. Postal Service; the impact of any international conflicts or terrorist activities; our ability to quickly and effectively restore operations following adverse weather or a localized disaster or disturbance in a key geography; and other factors which can be found in FedEx Corp.’s and its subsidiaries’ press releases and FedEx Corp.’s filings with the SEC. Any forward-looking statement speaks only as of the date on which it is made. We do not undertake or assume any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

RECONCILIATIONS OF NON-GAAP FINANCIAL MEASURES
TO GAAP FINANCIAL MEASURES

Second Quarter Fiscal 2020 and Fiscal 2019 Results

The company reports its financial results in accordance with accounting principles generally accepted in the United States (“GAAP” or “reported”). We have supplemented the reporting of our financial information determined in accordance with GAAP with certain non-GAAP (or “adjusted”) financial measures, including our adjusted second quarter fiscal 2020 and 2019 consolidated operating income and margin, net income and diluted earnings per share, and adjusted second quarter fiscal 2020 and 2019 FedEx Express segment operating income and margin. These financial measures have been adjusted to exclude the impact of the following items (as applicable):

• TNT Express integration expenses incurred in fiscal 2020 and 2019;
• Fiscal 2020 aircraft impairment charges;
• Fiscal 2019 charges related to a legal matter involving FedEx Ground; and
• The fiscal 2019 revision to the net U.S. deferred tax liability remeasurement included in our fiscal 2018 earnings.

We have incurred and expect to incur significant expenses through fiscal 2021, and may incur additional expenses thereafter, in connection with our integration of TNT Express. We have adjusted our second quarter fiscal 2020 and 2019 consolidated financial measures and the FedEx Express segment second quarter fiscal 2020 and 2019 financial measures to exclude TNT Express integration expenses because we generally would not incur such expenses as part of our continuing operations. The integration expenses are predominantly incremental costs directly associated with the integration of TNT Express, including professional and legal fees, salaries and employee benefits, travel and advertising expenses. Internal salaries and employee benefits are included only to the extent the individuals are assigned full-time to integration activities. The integration expenses also include any restructuring charges at TNT Express.

The aircraft impairment charges and charges related to the settlement of a legal matter involving FedEx Ground are excluded from our second quarter fiscal 2020 and 2019 consolidated non-GAAP financial measures and FedEx Express segment non-GAAP financial measures, as applicable, because they are unrelated to our core operating performance and to assist investors with assessing trends in our underlying businesses.

The fiscal 2019 revision to the provisional benefit from the remeasurement of our net U.S. deferred tax liability as of the date of the enactment of the Tax Cuts and Jobs Act (TCJA) is excluded from our second quarter fiscal 2019 consolidated non-GAAP financial measures because the provisional benefit resulted from the non-recurring impact of a significant change in the U.S. federal statutory income tax rate due to the enactment of the TCJA on our overall deferred tax position, which accumulated over many reporting periods prior to enactment. The adjustment to our second quarter fiscal 2019 consolidated financial measures includes only a revision to this transitional impact.

As previously disclosed, the provisional benefit from the remeasurement of our net U.S. deferred tax liability included in our fiscal 2018 earnings was an estimate subject to adjustment during a 12-month measurement period ending in fiscal 2019. The exclusion of adjustments to this provisional benefit from our second quarter fiscal 2019 non-GAAP earnings measures is consistent with our presentation of the effects of the initial provisional benefit in our fiscal 2018 non-GAAP earnings measures. We have not included the tax benefit from the recognition of certain tax loss carryforwards in the second quarter fiscal 2020 adjustment because the benefit resulted from operational changes in a foreign jurisdiction.

We believe these adjusted financial measures facilitate analysis and comparisons of our ongoing business operations because they exclude items that may not be indicative of, or are unrelated to, the company’s and our business segments’ core operating performance, and may assist investors with comparisons to prior periods and assessing trends in our underlying businesses. These adjustments are consistent with how management views our businesses. Management uses these non-GAAP financial measures in making financial, operating and planning decisions and evaluating the company’s and each business segment’s ongoing performance.

Our non-GAAP financial measures are intended to supplement and should be read together with, and are not an alternative or substitute for, and should not be considered superior to, our reported financial results. Accordingly, users of our financial statements should not place undue reliance on these non-GAAP financial measures. Because non-GAAP financial measures are not standardized, it may not be possible to compare these financial measures with other companies’ non-GAAP financial measures having the same or similar names. As required by Securities and Exchange Commission rules, the tables below present a reconciliation of our presented non-GAAP financial measures to the most directly comparable GAAP measures.

Fiscal 2020 Earnings Per Share and Effective Tax Rate Forecasts

Our fiscal 2020 earnings per share (EPS) forecast is a non-GAAP financial measure because it excludes the fiscal 2020 year-end mark-to-market (MTM) retirement plan accounting adjustment, estimated fiscal 2020 TNT Express integration expenses, and aircraft impairment charges. Our fiscal 2020 effective tax rate (ETR) forecast is a non-GAAP financial measure because it excludes the impact of the fiscal 2020 year-end MTM retirement plan accounting adjustment.

We have provided these non-GAAP financial measures for the same reasons that were outlined above for historical non-GAAP measures. The fiscal 2020 year-end MTM retirement plan accounting adjustment is excluded from our fiscal 2020 EPS and ETR forecasts because it is unrelated to our core operating performance and to assist investors with assessing trends in our underlying businesses. Estimated fiscal 2020 TNT Express integration expenses and the aircraft impairment charges are excluded from our fiscal 2020 EPS forecast for the same reasons described above for historical non-GAAP measures.

We are unable to predict the amount of the year-end MTM retirement plan accounting adjustment, as it is significantly impacted by changes in interest rates and the financial markets, so such adjustment is not included in our fiscal 2020 EPS and ETR forecasts. For this reason, a full reconciliation of our fiscal 2020 EPS and ETR forecasts to the most directly comparable GAAP measures is impracticable. It is reasonably possible, however, that our fiscal 2020 year-end MTM retirement plan accounting adjustment could have a material impact on our fiscal 2020 consolidated financial results and ETR.

The table included below titled “Fiscal 2020 Earnings Per Share Forecast” outlines the impacts of the items that are excluded from our fiscal 2020 EPS forecast, other than the year-end MTM retirement plan accounting adjustment.

Second Quarter Fiscal 2020

Second Quarter Fiscal 2019

Fiscal 2020 Earnings Per Share Forecast

Notes:

The post FedEx Corp. Reports Second Quarter Results appeared first on About FedEx.

“The Pantone Color Institute reveal of the Pantone Color of the Year 2020 demonstrates the role color plays in shaping industry trends, and we have seen how the right color helps brands differentiate themselves and drive customer engagement,” said Kim Dixon, executive vice president and chief operating officer, FedEx Office. “Our state-of-the art color management technology provides accuracy, quality and consistency of color printing every time, enabling consumers to express themselves and businesses to build a strong and highly recognizable brand.”

For 21 years, Pantone’s Color of the Year has influenced product development and purchasing decisions in multiple industries, including fashion, home furnishings and industrial design, as well as product packaging and graphic design.

“Color helps us to visually express and affect ideas and emotions. Designers and brands should feel inspired to use color to engage and connect with their audiences,” said Laurie Pressman, vice president of the Pantone Color Institute. “The way color is brought to life is critically important to the integrity of the story that’s being told. From a suite of collateral and storefront signage for a new business to helping the Pantone Color Institute unveil the Pantone Color of the Year for 2020, FedEx Office’s color matching technology using the PANTONE MATCHING SYSTEM® is a trusted source to achieve the right color, every time,” added Pressman.

According to a 2019 FedEx Office print services survey, quality – including color matching – ranks No. 1 for small businesses (78%) and consumers (77%), over cost and speed. As part of its ongoing commitment to lead the industry in color and print, FedEx Office continues to make strategic investments to meet the increasing demand for print services, particularly among small to midsize businesses. Recent investments in the 17 FedEx Office print production centers located throughout the United States include:

• Installation of Océ Colorado 1640 large format printers, powered by UVgel ink technology with LED curing, improving large format graphics capabilities
• Installation of AGFA Jeti Mira LED grand format printers, powered by LED cured UV inks, allowing for a wider variety of color print capabilities, including white inks and varnish
• Installation of Océ ProCut Digital Flatbed Cutters, improving capabilities in contour cutting with a wider variety of substrates
• Installation of Caldera RIP software enabling best-in-class color management technology
• Upgraded Konica Minolta bizhub PRESS C1100 high volume color digital printing presses with Internal Spectrophotometer (ILS) modules. The additional module assists in automatic machine calibration based on the (Idealliance ®) G7® leading global color management specification standard.

All FedEx Office print production centers are certified as Idealliance G7 Master Qualified Facilities with onsite training and qualification performed by FedEx Office G7 certified experts (leaders in the field of color management, process and quality control).

For more information about FedEx Office printing services, please visit https://www.fedex.com/en-us/printing.html.

The post FedEx Office Brings PANTONE® Color of the Year 2020 19-4052 Classic Blue to Life for Businesses and Consumers Through State-of-the-Art Color Matching and Printing Technologies appeared first on About FedEx.

The spikes on Mondays are attributed to weekend online shopping, resulting in orders hitting retailers’ shipping cycles early in the week, and driving strong demand for residential delivery.

“E-commerce continues to grow, and FedEx is ready to deliver this holiday and beyond,” said Brie Carere, executive vice president, chief marketing and communications officer, FedEx Corp. “We recognized early on that e-commerce would transform the way our customers shop and ship, and we have invested in a world-class network that flexes to meet volume demands throughout the year.”

Though this holiday season is four days shorter than last season, the company expects operational intensity to remain the same.

“Our more than 450,000 outstanding team members have worked all year to prepare to deliver the absolute highest level of service for our customers this holiday season,” said Carere.

From growing the retail network, to enhanced offerings that make returns easy, we’re offering convenient options for customers while also supporting the influx of e-commerce volume. Other enhancements to the network include:

• As the e-commerce market grows, so does the market for returns, with research indicating 62 percent of shoppers are more likely to shop online if they can return in store. FedEx has expanded its retail network and extended FedEx Office store operating hours to offer consumers more convenience in dropping off their returns. FedEx makes returns easier for consumers and merchants of all sizes with our diverse portfolio of returns transportation and technology solutions.
• We also continue to build out FedEx Ground’s large package handling capabilities to accommodate items like TVs and furniture, which consumers are increasingly ordering online. This includes facilities dedicated to sorting large packages, plus new handling equipment in more than 30 FedEx Ground stations in time for the busy holiday shipping season.
• We announced the expansion of FedEx Freight Direct to more than 80 percent of the contiguous U.S. population. The new e-commerce solution offers delivery of bulky items such as furniture, TVs and exercise equipment by FedEx Freight team members into residences and businesses.
• Leveraging one of the most automated networks in the world, FedEx Ground has begun offering seven-day residential service to customers as part of the ramp-up to the peak season. Throughout this peak and beyond, FedEx Ground will provide seven-day residential delivery to the majority of the U.S. population.
• Once again, FedEx will not apply a residential peak surcharge this holiday season. This helps small and medium-sized FedEx customers keep costs low for their customers.
• We continue to invest in our extensive retail network, which now includes more than 14,000 FedEx hold locations, including pick-up and drop-off services at more than 2,100 FedEx Office locations and well-known retailers such as Walgreens, Albertsons, Kroger and Dollar General.Eighty percent of the U.S. population now lives within five miles of a FedEx hold location.
• With FedEx Delivery Manager, package recipients can customize home deliveries to fit their schedules, including changing the time and location of a delivery, requesting a signature upon delivery and leaving instructions for the courier; sign up is free at fedex.com/delivery.

The post FedEx Expects Record Volume Cyber Monday appeared first on About FedEx.

“There is little doubt the significant increase in U.S. employment and wages since the tax cuts were passed is due to the decrease of corporate tax rates from 35% (which we used to pay) to 21%, which is competitive with the rest of the industrialized world. Over the past five years, we have paid more than $10 billion in U.S. taxes. After the temporary effect of capital expensing wears off, I expect FedEx will pay billions more into the U.S. Treasury from the earnings produced by our investments.

“The recent slowdown in U.S. companies’ capital expenditures is, in my opinion, due to trade disputes and the attendant global slowdown. We believe re-embracing TPP and TTIP and passing the new U.S.-Mexico-Canada trade agreement would reverse these trends in short order.

“With the above background in mind, I urge readers to review the New York Times’s disparaging story from Nov. 17 about FedEx’s involvement in corporate tax reform and see a great example of polemics: printing selected facts, connecting unrelated events, and implying nefarious activities when there were none whatever. FedEx takes great pride in being a good corporate citizen—here and abroad—at all times.”

Read the full op-ed here:
FedEx Delivers Billions to the Taxman

The post FedEx CEO Corrects the Record on Tax Reform appeared first on About FedEx.

This morning, the Zoo’s panda team arrived at 6:30 a.m. to finalize preparations for Bei Bei’s departure. Bei Bei received his last “American breakfast” of bamboo and leafeater biscuits and spent time in his outdoor habitat. Already acclimated from daily training, Bei Bei was called back indoors by assistant curator of giant pandas, Laurie Thompson, and then into the custom travel crate at approximately 8:15 a.m. Zoo staff moved the crate onto a specially decorated forklift that traveled carefully out of the David M. Rubenstein Family Giant Panda Habitat through the Zoo and was loaded on a FedEx truck.

The “FedEx Panda Express,” a custom-decaled 777F aircraft, is expected to depart at noon today from Dulles International Airport. Today’s dedicated flight is part of the company’s FedEx Cares “Delivering for Good” initiative. FedEx uses its global network and logistics expertise to help organizations with mission-critical needs in times of disaster and for special shipments.  “FedEx is honored to be entrusted with Bei Bei’s journey to his new home in China,” said Richard W. Smith, executive vice president of Global Support, regional president of the U.S., FedEx Express. “Our team of skilled logistics experts, pilots and drivers take great pride in using their expertise to help support efforts to preserve this beloved, rare animal.”

The specialized travel crate built for FedEx is made of steel and plexiglass and weighs approximately 800 pounds. Laurie Thompson, who has cared for Bei Bei since his birth, and Don Neiffer, chief veterinarian at the Zoo, will make the 8,508-mile trip with him. They will continuously monitor Bei Bei during the trip and are traveling with a supply of his favorite treats, including 66 pounds of bamboo, 2 pounds of apples and pears, two bags of leafeater biscuits, 2 pounds of cooked sweet potatoes and water.

The panda team prepared Bei Bei for the move to make sure he is comfortable and safe during his journey. To slowly acclimate him to the travel crate, keepers asked Bei Bei to walk through it every day. After he became comfortable doing that, they got him used to spending short periods of time in it with the doors closed.

Upon arrival in Chengdu, Bei Bei’s new keepers from the China Conservation and Research Center for the Giant Panda will meet him on the tarmac and drive him to Bifenxia Panda Base where he will stay in quarantine for approximately 30 days. The American team will follow, and Thompson will remain with Bei Bei for a few days while he acclimates to his new home. Bei Bei will enter the giant panda breeding program when he reaches sexual maturity between 6 and 7 years old.

Giant pandas are listed as “vulnerable” in the wild by the International Union for Conservation of Nature. There are an estimated 1,800 in the wild. FedEx supports the movement of rescued or endangered animals across the country and around the world as part of its commitment to sustainability. FedEx also donated dedicated aircrafts to bring Bei Bei’s older brother Tai Shan to China in 2010, older sister Bao Bao to China in 2017 and their parents, Mei Xiang and Tian Tian, to the United States in 2000.

You can follow Bei Bei’s journey on board the FedEx Panda Express to China on FedEx.com/panda.

The post Giant Panda Bei Bei Departs Smithsonian’s National Zoo for China appeared first on About FedEx.

The New York Times article is a deliberate distortion of our company’s actions before and after tax reform. FedEx has paid federal income tax every year, including fiscal year 2018. Following passage of the Tax Cuts and Jobs Act (TCJA), FedEx invested billions in capital items eligible for accelerated depreciation and made large contributions to our employee pension plans. These factors have temporarily lowered our federal income tax, which was the law’s intention to help grow GDP and generate investment in the U.S. The accelerated depreciation deductions are only temporary with higher depreciation and lower taxes early in the life of a new capital asset. This is then offset by lower depreciation and higher taxes later in that asset’s life. These temporary deductions FedEx received for capital investments are minimal compared to the overall impact the company has on the economy.

FedEx made extensive investments in our team members and our global network to better serve our customers following passage of the TCJA. These investments included a voluntary contribution of $1.5 billion to the FedEx pension plan to ensure it remains a well-funded retirement program, more than $200 million in increased team member compensation – about two-thirds of which went to hourly team members – and more than $3 billion to significantly expand and modernize our Memphis and Indianapolis hubs through 2025.

FedEx takes pride in paying its full share of taxes and has paid almost $10 billion in total taxes in the U.S. during the last five fiscal years, contributing to tax revenues of the U.S. government. We have supported tax increases in some cases, particularly federal diesel and gasoline taxes, to fund badly-needed infrastructure in the United States. The decrease in U.S. investment over the past year is due to the slowdown in global trade which has a significant impact on the asset-intensive industrial economy, including FedEx.

Statement from Frederick W. Smith, Chairman and CEO of FedEx Corporation 

The New York Times published a distorted and factually incorrect story on the front page of the Sunday, November 17 edition concerning FedEx and our billions of dollars of tax payments and billions of dollars of investments in the U.S. economy.  Pertinent to this outrageous distortion of the truth is the fact that unlike FedEx, the New York Times paid zero federal income tax in 2017 on earnings of $111 million, and only $30 million in 2018 – 18% of their pretax book income.  Also in 2018 the New York Times cut their capital investments nearly in half to $57 million, which equates to a rounding error when compared to the $6 billion of capital that FedEx invested in the U.S. economy during that same year.

I hereby challenge A.G. Sulzberger, publisher of the New York Times and the business section editor to a public debate in Washington, DC with me and the FedEx corporate vice president of tax.  The focus of the debate should be federal tax policy and the relative societal benefits of business investments and the enormous intended benefits to the United States economy, especially lower and middle class wage earners.

I look forward to promptly hearing from Mr. Sulzberger and scheduling this open event to bring further public awareness of the facts related to these important issues.

The post FedEx responds to The New York Times article from Nov. 17, 2019 appeared first on About FedEx.

The award recognizes FedEx for the company’s collaboration with International Medical Corps. FedEx and International Medical Corps have innovated disaster response by redesigning an emergency field hospital to create rapidly deployable medical assets and health facilities to more effectively respond to global disasters.

“FedEx is proud to work alongside International Medical Corps to deliver essential, often lifesaving resources, when and where they’re needed most,” said Jenny Robertson, vice president corporate communications, FedEx. “Our team members take great pride in being involved with relief efforts and we are honored to be recognized alongside so many other companies working to build a more connected world.”

FedEx logistics experts worked with International Medical Corps to make the field hospital more flexible to support varying types of disasters, including infectious disease outbreaks, nutrition emergencies and more. The field hospital is stored near the FedEx World Hub in Memphis to enable the rapid deployment of the hospital following a disaster.

“Our collaboration with FedEx means that when disaster strikes, our first responders are able to get there, no matter where, equipped with the resources we need to save lives,” said Nancy Aossey, President and CEO of International Medical Corps. “Working together with FedEx, and leveraging its assets, expertise and people, we are able to respond more quickly and effectively, and help communities to build back better.”

Since the collaboration began, FedEx and International Medical Corps have:

• Enabled health centers to conduct 290,000 consultations to Puerto Ricans following Hurricane Maria
• Delivered 30,000 pounds of medical shelters and personal protective equipment to the Democratic Republic of the Congo during the Ebola crisis
• Offered continued care to almost 4,000 patients in Florida after Hurricane Michael
• Shipped components of the field hospital for International Medical Corps to set up a health facility following Hurricane Dorian

More than 1 million people have received services as a result of this collaboration, which is part of the FedEx Cares “Delivering for Good” initiative. The company uses its unparalleled expertise in shipping and logistics to connect organizations, communities and individuals through charitable shipping and cash donations.

“The relationship between FedEx and International Medical Corps is raising the bar when it comes to disaster response,” said Marc DeCourcey, senior vice president of the U.S. Chamber of Commerce Foundation. “Their collaboration has positively impacted the lives of countless individuals and continues to build greater community resilience for areas who need it most.”

The U.S. Chamber of Commerce Foundation Citizens Awards honor businesses for their significant positive impact in communities around the world. For 20 years, this awards program has illustrated how every day businesses serve as a powerful force for good and lead the charge in creating innovative solutions to some of the world’s most pressing challenges. Companies and chambers of commerce from around the globe compete for the Citizens Awards, making them one of the most prestigious honors in corporate citizenship.

The Chamber Foundation announced the winners of the 2019 Citizens Awards Nov. 14 at a ceremony in Washington, D.C. Learn more about the awards program here.

The post FedEx Recognized for Excellence in Corporate Citizenship appeared first on About FedEx.

Corporate social responsibility is at the heart of FedEx. Key elements of our CSR strategy include environmental efficiency innovations, a sustainable supply chain, a diverse and inclusive workplace, and the robust giving and volunteering platform known as FedEx Cares. This past fiscal year, FedEx donated over $55 million in corporate charitable giving and contributed over 81 thousand volunteer hours. In addition, we met our goal to invest in 200 communities by 2020 — ahead of schedule — and 252 communities have benefited from our diverse charitable investments since 2016.

Since its founding over 40 years ago, FedEx has been committed to corporate integrity and compliance. The FedEx Code of Conduct is the company’s roadmap for lawful, ethical behavior. The Code begins with a letter from FedEx founder, Chairman and CEO Frederick W. Smith, who reminds team members that “when it comes to integrity, every action matters.”

The Code and other key enterprise-wide compliance policies are translated into 35 languages for the company’s 450,000 team members. FedEx encourages employees to speak up about any legal or ethical violations and maintains a 24-hour hotline for anonymous, confidential reporting of concerns.

Because FedEx does business worldwide, anti-corruption compliance, a key principle within the Code, is of the utmost importance. The Global Anti-Corruption Policy and Anti-Corruption Compliance Procedures, applicable to both team members and third parties acting on behalf of FedEx, include policies, processes, and robust internal controls aimed at preventing and detecting improper payments and other forms of corruption.

FedEx is a member of the Business Ethics Leadership Alliance, Gartner’s Compliance & Ethics Leadership Council, the Ethics & Compliance Initiative, The Conference Board’s Global Business Conduct Council, TRACE, and other initiatives.

The Coalition for Integrity is a non-partisan organization working to combat corruption and enhance integrity, accountability and transparency in the U.S. and at the international level.

The post FedEx Honored with ‘The Coalition for Integrity’ Corporate Leadership Award appeared first on About FedEx.

As the fastest option within the FedEx international network, FedEx International First is a premium time-definite, customs-cleared and door-to-door express service with a pre-defined delivery commitment for shipments up to 68 kilograms per package. More Asia Pacific customers can now have their international shipments delivered as early as 8 a.m. in 1 to 2 business days to nearly 5,000 zip codes across the U.S., 10 a.m. in 1 to 2 business days to Canada and Latin America, and 9 a.m. in 2 to 3 business days to Europe. Customers in Australia, China, Japan and Singapore also enjoy the delivery commitment of receiving shipments from the U.S., Canada and Latin America by 10 a.m. in 1 to 3 business days.

“Asia Pacific remains an engine of the global economy, powering the growth of global trade. The accelerated development of Asia Pacific businesses has spurred increased need to reach global customers in a time-definite manner,” said Karen Reddington, president, Asia Pacific, FedEx Express. “The network expansion of FedEx International First creates more possibilities for Asia Pacific businesses to reach their global customers in more markets at unbeatable speeds without compromising on reliability.”

FedEx offers a range of delivery options to Asia Pacific customers to match customer needs and expectations in the new digital era. Alongside FedEx International First, which is the fastest option available to customers today, FedEx Express also offers FedEx International Priority®, which delivers between one and three business days worldwide, and FedEx International Economy® an option that ships between two and four business days worldwide.

Learn more about the FedEx International First service and how FedEx Express provides seamless solutions that create endless possibilities at https://www.fedex.com/en-hk/shipping/services/international-first.html.

About FedEx Express

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories.  FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date supported by a money-back guarantee.

The post Enhancements to FedEx International First Service Helps Asia Pacific Businesses Connect Faster to More Markets appeared first on About FedEx.

The distinction recognizes these businesses for demonstrating significant growth, customer service, safety excellence, community involvement and business ethics. FedEx Ground contracts with 5,300 service providers throughout the United States and Canada, and New GM Express, Inc., Famco, Inc., and Brad Benton Trucking, Inc. were selected from among the top 20 regional winners representing the best of those companies for the fiscal year ending May 31, 2019.

“Since 2007, FedEx Ground has recognized exceptional businesses that deliver safe, dependable and professional service,” said Henry J. Maier, president and CEO of FedEx Ground. “The entrepreneurs who own these companies value safety as a precondition, have built teams of dedicated employees while growing thriving businesses, and make substantial contributions to their local communities.”

The following are brief company profiles of the businesses recognized:

New GM Express, Inc., Secaucus, New Jersey – George R. Mekheil, Owner

New GM Express, Inc. began operations 16 years ago when owner George R. Mekheil fulfilled a dream of owning his own business. While the company has grown from one employee and one truck to 27 employees and 23 trucks, its focus remains the same: provide the best customer service experience possible, which Mekheil said begins with a safe operation and sound leadership.

“I translate my own life experience into the way I treat my employees,” Mekheil says. “Every morning, I talk to them face-to-face. I offer them encouraging, positive words and energy. I want to provide them with a good working environment where everyone is treated fairly.”

The company hires experienced drivers who spend three weeks in safety and customer service training that includes personal observation and coaching. Drivers receive daily one-on-one communication with New GM Express managers who remind and encourage them to think about their actions behind the wheel — and recognize them for good performance. Weekly safety meetings allow everyone to regroup and share best practices and experiences as a team.

Each year, New GM Express invests in a customer service seminar designed to review best practices for delighting customers. “The cost of the seminar is offset by helping us eliminate customer complaints,” explains Mekheil. “We have the personal satisfaction of knowing we’re doing an excellent job for customers.”

As a result of Mekheil’s commitment to workforce development, New GM Express has minimal turnover. New GM Express’s high retention helps the company continue to post top-notch safety and service results, including operating more than three years without a preventable accident.

Fleet maintenance is also a top priority for New GM Express. “Our goal is to minimize breakdowns by taking good care of our equipment,” says Mekheil. All of the company’s trucks feature the newest safety technology.

New GM Express is a member of the American Trucking Associations (ATA) and also received regional Entrepreneur of the Year recognition in 2016. Because of their experience and long-term success, Mekheil and his team are frequently consulted by other FedEx Ground service providers in the Secaucus station and surrounding areas.

Famco Inc., Peoria, Illinois – Michael Denniston, Owner

A service provider for 33 years, Famco, Inc., has provided top-notch service since its inception. Owner Michael Denniston and employee Jim Denniston attribute the company’s longevity to focusing on three ideals: safety, satisfaction and security.

Famco’s new drivers learn safe-driving and customer service methods from an experienced driver through a four-week course. “We assign a seasoned driver to assist a three-to-five-person team that’s responsible for covering a certain geographical area,” explains Denniston. Famco holds weekly safety meetings to address the latest safety standards and DOT requirements and ensure consistent messaging.

Famco is a big advocate of integrating and using safety technology as it becomes available. “If the technology helps us further our goal of promoting safety and maintenance while reducing fuel costs, it’s the right thing to do,” says Denniston.

Denniston also functions as a consultant to fellow FedEx Ground service provider business owners who are looking to integrate technology into their operations. He voluntarily participates in meetings that address safety and industry trends. “The greatest satisfaction is knowing our team arrives home safely to their families each day,” Denniston said.

Famco is determined to be No. 1 in service. “Our goal is to improve daily on customer satisfaction and never drop below our very high service goals,” Denniston says. “To do this, every customer is treated as a valuable partner deserving of attention and respect.”

Employees at Famco connect with customers in a way that instills trust. “We want customers to know their freight is safe,” Denniston explains. “We also have preventive and counter measures in place that help us maintain a high level of security for our employees.”

Famco encourages its employees to give back to the community and many are involved in organizations that support causes such as youth sports, anti-bullying, holiday basket drives, free mowing services for the elderly, and many more.

Personally, Denniston is active with his local Chamber of Commerce, the Midwest Food Bank, the Festival of Lights and various church programs.

Famco also received Entrepreneur of the Year region recognition in 2017.

Brad Benton Trucking, Inc., Greensboro, North Carolina – Brad Benton, Owner

For 20 years, Brad Benton Trucking, Inc. has grown at a steady pace, thanks to its single-minded plan of operating safely and professionally. Whether its drivers are on the road or interacting with customers, Brad Benton Trucking is known for cooperation and competency.

Owner Brad Benton has a reputation as a hands-on employer who values the benefits of regular employee engagement. Being present at the FedEx Ground Greensboro hub each day, Benton respects his employees, believes in their ability to do a good job and enjoys interacting with them.

According to FedEx Ground Greensboro station management, Brad Benton Trucking has built a safety culture that is second to none. Personally, Benton has logged over 2.2 million accident-free miles and was named North Carolina’s Driver of the Month in September 2016. In the past year, the company’s employees have driven more than 2.3 million accident-free miles. To continue honing their safe-driving skills — and have fun together — Benton and three of his drivers competed at this year’s North Carolina Truck Driving Championships.

Brad Benton Trucking’s well-maintained fleet of 17 vehicles includes the latest onboard safety and compliance technology and is upgraded as needed with fuel-efficient models.

In the community, Brad Benton Trucking supports Second Harvest Food Bank’s annual Thanksgiving food drive, as well as the Toys for Tots Christmas drive. This past Christmas, Benton personally delivered a 53-foot trailer loaded with bicycles to a Toys for Tots distribution warehouse.

About FedEx Ground

FedEx Ground, a subsidiary of FedEx Corp. (NYSE: FDX), is headquartered in Pittsburgh, Pennsylvania, and is a leader in cost-effective package ground shipping, offering dependable service to businesses and residential customers throughout the U.S. and Canada. Through 105,000 employees, more than 600 distribution hubs and local pickup-and-delivery stations, and 69,000 motorized vehicles operated by 5,300 locally-owned small businesses, FedEx Ground transports 9 million packages daily. The company reported annual revenue of $20.5 billion in fiscal year 2019.

The post FedEx Ground Names Entrepreneurs of the Year appeared first on About FedEx.