FedEx Newsroom

FedEx Newsroom

Importers Benefit from Faster Response Times with FedEx Remote Pickup Service

September 30, 2019

MANILA, Philippines—FedEx Express, a subsidiary of FedEx Corp (NYSE: FDX) and the world’s largest express transportation company, has enhanced its remote pickup (RPI) service response time to as short as two hours. This gives small to medium-sized enterprises (SMEs) importing from markets within Asia Pacific, and from other international regions increased control and reliability over their supply chain worldwide.

The RPI service allows customers and importers to arrange for a package pickup by FedEx Express from an exporting location in any other region[1], and delivered in an importing location in any other region[2] in accordance with the shipping service selected by the customer.

With its latest enhancement, FedEx has reduced the response time for its RPI service down from 24 hours to as few as two hours[3]. For example, a small business in the Philippines requests a pickup from a shop in London, FedEx in Singapore will respond to the customer request within one business hour and Customer Service will then contact the shipper in London for pickup arrangement within one hour (during business hour locally of the pickup country).

The RPI service leverages the strength of the FedEx global network to safeguard, and assure the handling and tracking of the shipment, as well as the timing of delivery. Used alongside traditional inbound and forward logistics, RPI brings a better synchronized supply chain, increased productivity and greater responsiveness to customers.

This enhanced service is available in Asia Pacific, the Middle East, Indian Subcontinent, Africa (MEISA) and Canada. Now the service is expanded to Europe, the United States and Latin America, which gives importers around the world increasing control, connections and possibilities for their global business[4].

“With our fast, reliable and superior logistics solutions, FedEx puts the reins firmly in the hands of our customers,” said Karen Reddington, president, Asia Pacific, FedEx Express. “We understand that our customers have customers of their own. With this easier import process and added convenience, our customers can now deliver the same excellent customer experience and reliability to their customers that we provide to our customers.”

As more and more Asian SMEs look to import from both within Asia Pacific and beyond[5], FedEx recognizes the doors that are opened for SMEs. When SMEs have control of their own shipments – they have control of their business.

[1] Not available in all locations.  Customers should check with the local FedEx Customer Service to determine if RPI service is available in the desired exporting country.

[2] Not available in all locations.  Customers should check with the local FedEx Customer Service to determine if RPI service is available in the desired importing country.

[3] Response time will be dependent on local business time in the countries involved in the RPI request.

[4] Not available in all locations.  Customers should check with the local FedEx Customer Service to determine if RPI service is available in the desired exporting country.

[5]Global Is The New Local: FedEx Research Shows APAC SME’s Shift in the Flows of International Trade”, July 8, 2018.

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