Our Story

Our Story

FedEx Custom Critical

In 1947, FedEx Custom Critical was founded as a pickup-and-delivery trucking company called Roberts Cartage. In 1980, it changed its name to Roberts Express and became the first carrier to focus solely on customized surface expediting. This new market niche provided exclusive-use, nonstop service that matched vehicle size to a customer’s shipment, moving faster and at a lower cost than airfreight in some cases.

In 1983, the company received authority to perform services across the U.S. The White Glove Services® division was founded in 1988 to handle sensitive and high-value freight. Three years later, Air Expedite took its inaugural flight.

In 1998, FedEx Corp. acquired Caliber System Inc., the parent company of Roberts Express. Roberts Express became FedEx Custom Critical in 2000, aligning with one of the world’s most recognized brands.

In 2004, FedEx Custom Critical launched Temp-Assure Validated®, a temperature-control service that provides thermal-mapped cargo boxes and hard-copy temperature documentation. It was the first service of its kind in the industry for customers regulated by agencies such as the FDA.

The company added FedEx Truckload BrokerageSM to its portfolio in 2008. It offers customers a truckload brokerage option while also providing them with the reliability and service they expect when using FedEx.

In 2013 the company launched a new secure monitoring service called FedEx® ShipmentWatch. This service uses FedEx SenseAware devices to proactively monitor customers’ shipments, regardless of whether they are FedEx shipments or not.

In 2018, FedEx Custom Critical was realigned in a new structure under FedEx Trade Networks. FedEx Custom Critical continues to be a leader in the expedited industry, providing a full portfolio of ground, air, temperature-control, and truckload brokerage shipping options.

Go to the FedEx Corporate Brochure to see how FedEx Custom Critical and other FedEx operating companies come together to connect the world — serving our customers, our communities and our team members.