Our Story

Our Story

FedEx Supply Chain

The roots of FedEx Supply Chain stretch back to Critical Parts Supply, a centralized distribution service for customers’ time-sensitive inventory. Introduced by Federal Express in 1974, the service pioneered the concept of end-of-runway product fulfillment. The company rebranded it as PartsBank in 1977 after expanding the service to include inventory management and warehouse solutions. As PartsBank matured, it stepped up its focus on delivering high-speed, time-definite, and information-intensive solutions.

Meanwhile, Roadway Services Inc. formed a new subsidiary, Roadway Logistics Systems, in 1989. The company quickly became a respected competitor in the contract logistics sector. In 1996, Roadway Logistics became Caliber Logistics as part of its parent company’s rebranding as Caliber System Inc. When FedEx Corp. acquired Caliber System in 1998, Caliber Logistics and PartsBank joined to form FedEx Supply Chain.

FedEx Supply Chain has significantly expanded its capabilities and global presence in the years since. The acquisition of leading third-party logistics providers in the U.K., India, Mexico, and Brazil increased its network of central and forward stocking locations. In 2011, it developed and introduced FedEx&reg Global Supply Chain Manager, a fully automated portal that gives customers visibility to their critical inventory, orders, and shipments around the world from a single platform.

In 2015, FedEx acquired GENCO, rebranding it as FedEx Supply Chain in 2017. GENCO began in 1898 as H. Shear Trucking Company. Hyman Shear delivered commodities in Pittsburgh and surrounding communities by horse and wagon until purchasing his first gas-powered truck in 1917. Within a short time, the company was operating a small fleet of trucks and servicing an expanded area.

Through the 1970s and 1980s, GENCO expanded its third-party logistics service offerings to include public warehousing, distribution, and product postponement services. In the late 1980s, the company transformed product returns management by developing a centralized returns process known today as reverse logistics. Over the decades that followed, GENCO continued to grow through key acquisitions, innovations, and expansion of service offerings.

GENCO brought a range of third-party logistics services — from fulfillment capabilities such as distribution and warehousing to returns processing and recommerce — that benefit e-tailers and greatly expand the FedEx e-commerce portfolio.

In 2018, FedEx Supply Chain was realigned in a new structure under FedEx Trade Networks. Today, FedEx Supply Chain is a third-party logistics provider, empowering companies to discover the full value of their supply chains by developing tailored, technology-based logistics solutions.

Go to the FedEx Corporate Brochure to see how FedEx Supply Chain and other FedEx operating companies come together to connect the world — serving our customers, our communities and our team members.